The cleaning staff, the people at the dinning area were very good and pleasant. The outside pool area and dinning area were kept clean. However, the rooms needed some TLC, we stayed in two different rooms and both were the same. The beds were so hard I felt like I was sleeping on the floor, the sheets were so hard and not comfy at all. The beds were broken and mended together with wood pieces, the doors to the closet were filthy, missing the door knobs and so old. The curtains are so old that they are see through and the light that comes in at 5 am doesn't allow you to sleep past that time. My husband was there for a few nights before I arrived and he spilled something in the elevator and told them, days later the spill was still there. Also, very upset that although my husband has a Colombian passport and came into the country with that passport (required) he does not live in Colombia and was only staying a 8 days in the country. The hotel still charged him the IVA 19% for his stay for the 5 days he was there alone. They refused to listen and continued to ask him to pay everyday. He ended up paying the IVA . When we came back for additional 2 days they did not charge us because we gave them my US passport and his. However, the last day when he checked out on his own after I left and made sure everything was paid for they were charging him the IVA for the one day he was there alone. Unacceptable on the part of the hotel to charge foreigners this fee.
