Overall Ratings & Reviews Staybridge Suites BUFFALO-AMHERST by IHG, an IHG Hotel

Great place to come with your family!

Everyone was so nice and helpful in telling us places to go. The food and wine they had several nights was delicious and breakfast was outstanding!

Not a clean place. Shabby carpet, women out furniture, fluffy paint at some places in the bathroom. Cleaning person just changed bed sheets for my stay for the level of cleanliness in the room. Breakfast was nice. Staff really put in an effort for the breakfast for the guests. The staff was helpful but the hotel room was bad

great

Terrible Experience – Unhygienic Room & Rude Staff I had a very disappointing stay at Staybridge Suites Buffalo-Amherst. The room was in unacceptable condition, with visible rust and dirt inside the refrigerator, a stained and unclean toilet, a greasy stovetop, a damaged refrigerator vent, and a filthy garbage disposal unit. I have attached pictures to prove this. When I raised these concerns at the front desk, the staff member (possibly named Kathy or Kelly) was extremely rude and dismissive. She said things like “I don’t build hotel walls, I can’t do anything,” showing no willingness to help or even acknowledge the poor state of the room. I booked this stay through Expedia, trusting the quality assurance usually associated with their platform, but this experience fell far below expectations. It’s unacceptable to provide rooms that are clearly not sanitary or fit for occupancy. I do not recommend this hotel. Poor hygiene, worse customer service, and a management team that clearly doesn’t care about guest experience.

Great breakfast, clean, and super friendly staff!

Room was a bit worn. Could use a deep clean. We had a suite with a kitchen. Dishes were dirty. Curtains were falling. Lots of grease markings on the cabinets. Place could use a good refresh. However, the front desk people were great, the ease of location was good, and it was very quiet.

The staff was supportive the room smell like smoke and they accommodating me and put me in a new room. I like as they have free breakfast and a snack for dinner plus the washer and dryer was free. The parking was limited.

They have cookies at the desk and meals a few nights a week.

Extraordinary, friendly and helpful staff. Very nice breakfast buffet with helpful staff in attendance. Clean and convenient to highway and dining. Large, spacious room and kitchen facilities.

Linda at the front desk was the best. Made it feel like home. The staff was friendly and kind.

Not very clean.

I like the fact it was a 2 bedroom 2 bathroom and a kitchen. It’s harder to find hotels like that that are reasonably priced.

N/a

Very nice but I think it looks like the hotel is just about ready for a redo. Furniture etc.

We always try to stay at Staybridge when we visit Buffalo. Breakfast is great and Teresa is really nice. Makes us feel welcome.

StFFf

Broken handle on door of suite refrigerator

Love the proximity to the campus and the stores nearby.

Everything was great until the pool. It was freezing and "not so clean". The room was great except the handle to the fridge was broken but still functional and we couldnt get the heat to work at all, so theres that. The people were super friendly and breakfast was great.