Great location and large rooms

No idea really as Hibiscus accepted and confirmed our booking but then bumped us to The Oasis without informing us or explaining (other than there was something wrong with the room).

They did not provide the apartment I booked at Expedia. As soon as I was charged, they contacted me saying that the apartment booked was not available. The apartment that they provided was a mess: dirty and only one dirty blanket was provided, full of mosquitos and cockroaches, internet did not work, etc... I emailed them photos (few of them are attached) when we were there. they replied: “ok I'm meeting them tomorrow and internet is restored back. I viber her the pictures. i knock the door but no response just a while ago. will update you in the morning” we left 3 days before the checking out date. Expedia should have a better quality control on the establishments using their website.

There is nothing as advertised, management is mess, there is no wifi, room smells, our room gas stove was broken and we had to use the stove from other room which was unsafe as we had 2 kids with us. The staff expects chocolate rather asking if we are alright and comfort. They advertised about the presidential room but there is no any room like that. The toilet flush doesn’t work, the drier at laundry doesn’t work. When complain they just blame each other and say sorry. I won’t rekon this apartment to any body, be aware and find some good apartment. This apartment doesn’t deserve even a star.

owner /manager named Alfaz was rude. he even dont know how to talk to guest. he started to yell cuz of parking. your car front have to touch the buliding in order for others to pass from behind. horrible place to stay and horrible plac to park the car..

On arrival by taxi from the airport, we found the office closed and we had no means of contacting anyone. We were not late and it was still within office hours. We had no choice but to find alternative accomodation. The next day we were off early to catch a ferry to the islands so we have not been able to contact the office as yet.

Clean and comfortable. A few minor wear and tear issues (e.g. shower drain was open -grill/cover missing), but nothing to detract from the stay. Sky TV was not working, but we were only there one night so it didn't matter, and if we'd stayed longer, would have made enquiries to get it sorted. No-one was on site to check us in. Rang the number on the door and was advised of the unit number and that it was open, with the key inside - which all worked fine. There was only one parking space left, which wasn't the one for our unit, but given that it was almost 9pm we decided it was safe to take that space. I was called just before midnight and asked to move the car - it turned out to be the manager returning from an evening out, wanting to park his car in a space that needed to be accessed through the other side of where we parked, so I was asked to move my car into one of the now vacant spaces, as someone visiting a guest had left. I'm still wondering why the manager chose to disturb a guest who was possibly asleep, to move a car into a space he could just have taken himself - and walked an extra 20 feet to his unit. There was no information regarding check in or check out, and no one available to check us out in the morning, so I needed to ring again, and obviously woke the manager (8.30am so not an early check out) to make sure there wasn't anything we needed to do to check out.

Overall the hotel was nice. But the staff not so much. The internet was down all the time you never had internet access. I had people sitting outside my hotel room waiting for the manager to talk to him about the internet pretty much every single morning. The rooms don't get cleaned you need to clean the rooms yourself. They don't even change the towels. After one week I had to go and ask if I could get some brand new towels. I guess you have to wash your own towels to.

Barely have WiFi, maybe 1hour totally in 7 days.. the furniture is old and dirty. The manager not always there (he have 5 rental properties to look after) but he living in the above apartment with his wife.

The plugs for toaster .. bench top oven and rice cooker was international. .. and no international plug was provided. Only thing that worked was the stove and electric jug. The water in the morning was not available most days. The manager and his wife fought and you could hear her screaming with doors open. Not very professional at all. No friendly hellos at all. The cleaning staff were lovely fijians. Altaf needs to keep his wife elsewhere.

Horrible!! Wish we had driven straight to the coral coast after our flight. The only good thing was Maccas was just up the road

These apartments are appalling - issues with plumbing, TV, WiFi, cleanliness, unresponsive management, they are unattended and nobody present to check in, they are un-serviced, poorly equipped, appliances don't work. In fact there is absolutely nothing positive that I can say about them. Value for money was extremely poor and I could not recommend anybody stay there.

This is the third time I have stayed at the Hibiscus apartments, if you want privacy and comfort this is the place to be, convenient location. Thank you Hibiscus, will definitely stay there again!

We arrived at the Hibiscus appartments ready to start our first over seas Holiday and from the moment we got there the female staff member that was on didn't even know anything about our booking after a short argument and a phone call she said they had our room . We walked into the Hotel room from HELL !! There was dirty used plates stashed in the draws , a dirty pair of underwear , used cotton buds under the bed , rusty dirty cutlery , mouldy shower with NO HOT WATER , when we booked through Expedia it said there was wifi service and there was NONE so we were left with no way of contacting our family to say we had landed and we were safe !! BUT WAIT THE WORST BIT OF IT ALL ........I walked into the room where my two children should have been sleeping and the beds had blood stains all over them and one bed the pillow was saturated !!! Even the toilet paper was on the disgusting floor !! THANKS EXPEDIA FOR ALLOWING SUCH A DISGUSTING PLACE TO OFFER ACCOMODATION UNDER YOUR COMPANIES REPUTATION AMD DESTROYING OUR FIRST FAMILY HOLIDAY ! DO NOT GO TO THIS HOTEL FROM HELL

Bed linen not changed, had to sleep on dirty beddings, dirty pillow cases, not enough towel, no tea towels in the kitchen, kitchen very dirty, sticky kitchen benchtops, utensils dirty, as if our apartment was never cleaned for weeks. Laundry got flooded when washing. Will never book this premises.,

A/C was off upon check-in so room as 32 Celsius; springs bulging up in dirty & uncomfortable couch; only two pans in kitchen; thick towels & very good mattress; smalls ants coming in through cracks in wall; two large but dying cockroaches; no coffee, tea, or cream; incorrect WiFi password was given for first three days; good washing machine & dryer in room; friendly housekeeping staff. Road construction nearby turns off water daily for 30 minutes to several hours without advance warning.

The bathroom needs renovation, black mold in the bathroom. At times had to bath in cold water, there was no hot water. While there the power and water was switched from time to time. There is NO satellite channel as advertised in their hotel website, th apartment has only 2 channels, wifi most days work and other days is switched off. Overall great location but in room 3 bottom toilet is leaking and upstairs bathroom mold Is really bad. In terms of privacy it's really great.

was moved from rooms to rooms. there was no television service in the first room. second room dryer was not operating.. . bed bugs all over the mattress and bit us all over our body. had to lay down on the sofa whole night .complained to management at 2 am in the morning .we had no privacy as maintenance work was carried in the shower. I would like to be compensated for the unsatisfactory service .refund for 3 nights . I also have photos for prove if requested .

Room was great,except issues with free wifi and room service. You have to get your toiletries unless you walk to a small room on the side where there is a lady to help you. No one cleans up the room every morning. But the price is allright and is spacious.

Upon arrival (at night) we were told that despite pre-booking and paying, the hotel was full. However we were upgraded to a better apartment at Hibiscus residencies without an additional charge. That turned out to be good. However the wifi did not work. Otherwise it was a good stay