Overall Ratings & Reviews Hyatt Place Charlotte Downtown

The rooms were spacious very nice. The rooftop bar was great with a wonderful view of downtown. Close to a lot of places to eat.

Clean room was great & bed was very comfortable!

Cleanliness was phenomenal.

I really enjoyed how fast the room was ready and nice and comfy. The young gentleman at front desk was very pleasant and helpful, while i spent the weekend for my birthday celebration

Great service

Great

The experience

The staff was super friendly the breakfast was so good and the view was amazing from the room !

Everything

Convenience

Great!!

I loved the staff. Very nice and respectful. Spent some time down in the lobby at the bar with the two front counter guys and they were amazing. Enjoyed every experience with them. I eventually booked a 2 queen for me and my gf with our son but they mentioned a king suite since he was only 5 and can sleep on the pull out bed. Counter person gave us a free upgrade for that. Valet team was very nice also. This place took care of us for our visit. Will be coming back soon!!!

No real issues with the stay but having check in on the 10th floor and then going to a floor below was a little "different." Overall, I wanted a more luxurious room and stay.

Convenience

The experience was nice! The room looked like the pictures online so that was as expected. We only stayed 2 nights. The complimentary breakfast was nice! I wish the parking situation had other on-site options vs. having to pay a daily fee of $38 for Valet only!

Valet staff were great. Room was spacious and clean. Front desk staff member was unfriendly and was ranting to another staff member while we stood waiting to check in. The description of the hotel didn’t explain that valet parking was the only option and received an email from the hotel the morning of the reservation explaining the parking situation. We had an issue with blockage in the bathroom (around 10:30pm) and was told there was no maintenance on site to fix. They did offer another room but my kid was already sleeping.

AC and mini fridge made a lot of noise all night, everything else was perfect.

Staff is very friendly but the rooms are not very clean

El hotel esta en una excelente ubicación. Los cuartos son de buen tamaño y bastante bien. El desayuno complemetario muy malo.

Clean and specious! Felt very secure.