Room was clean and amenities were great

The kitchen staff, janitor and security staff were brilliant - responsive, supportive, patient and very helpful. However, the reception staff were an opposite - unwilling to help us book our 2 rooms next to each other even though we had 2 kids under 5 and so we had to make do with walking across the cold corridor at night to see to their needs. The amenities in the room were not so great - furniture in the rooms looked old, paint and door hinges coming off in certain areas, remote control falling apart, sofa chair smelling damp. I tried calling the reception several times, and was unsure if it was connecting at all of they were just not picking up. Overall, not sure I'd stay again if I have a similar or better option.

The property was not kept up with. It is quite old and the beds are hard to sleep on. The pictures look beautiful but the rooms don’t look anything like the pictures. The bathrooms are very bad with the placement of bidets and the toilet.

Was amazing

Belle piscine, bon stationnement, pas d’eau offert dans les chambres, c’est spécial car l’eau n’est pas potable, petit déjeuner sans fruits, ordinaire comme endroit, dispendieux pour le service offert

A very good hotel and well located in the centre with many places to eat and easily accessible taxis. The hotel staff are very helpful and we was very early before the check in . One of the managers Ibtissaam, she helped us to check early as we had an early morning flight. She also was very helpful with good advice on where to go and what to do. Ask for her she is always at the reception Desk. The pool is very clean and close to rooms There is rooms facing the pool also Rooms are cleaned daily Very good hotel and good location Staff very helpful .. especially ibtissam

Nice place has a lot of potential. Took more money than what agreed through Expedia. Not the most helpful of people ask for ice on a couple of occasions to no help. The fridge is terrible for keeping anything close to cold. Asked for an iron but to no help. They do not change the bedsheets on every occasion of housekeeping. Get your money exchanged else where they don’t give a good rate. They think customer service is a smile only. For a four star hotel it behaves as a two star.

This isn't my first stay at the hotel. It has a brand perception that should be maintained. However, the breakfast offerings are lacking. I stayed in room 118 on the ground floor, and that room is in desperate need of renovation. In any other place in Europe, that room wouldn’t be used unless it had been refurbished!

This hotel is supposed to be 4 star hotel, rooms look dirty and I even find a cockroach in the bed.

Terrable Staff, Ancient, This hotel is worst, very old furniture, meesy, and the worst staff. Very Old Towels, they won’t give more than a towel. No Toiletries. Very horrible experience of all the trip.

Horrible. Toilet didn’t flush. Front desk kept saying they will fix it but never did. It’s inhumane to stay without a toilet for two nights.

The toilet in the bathroom didn’t work. Told the staff and worked once, then wouldn’t flush again. Told them the second day and again worked once and wouldn’t not flush again. Had to go downstairs from the third floor to use the bathroom every time. This ridiculous and inhumane.

Pas bien, ta pas le droit de nager dans la piscine apres 20h, y'a les cafards par tout

Catastrophique, ta pas le droit de nager dans la piscine apres 20h, y'a les cafards par tout

Le séjour etait catastrophique y'a un pote que j'ai voulu qu'il vient m attendre dans la chambre il ma dit que c'est pas possible, j'ai pris une chambre avec 1 lit double et m ont donnè chambre 2 lits separè

They charge extra taxes when you check in. They told us that the extra taxes go the tourism ministry. I don't agree with them as we already pay taxes in our booking.

AC not working, smelly, not enough towels, poor choice of breakfast. Except to refund money

The hotel was lovely from the outside and had some very beautiful features. When we arrived the receptionist told us that they had a problem as no hot water in the hotel. He offered us complementary breakfast but we were very disappointed because this is not what my wife and I expected. The room was a little dated as there was not a standalone shower but a bath with a shower over the bath. Cold washing was the situation of our 2 day stay. Other than that the room had a lovely balcony overlooking the swimming pool and gardens.

clean, female friendly, solo travel friendly,

Comfortable stay! Very clean room and friendly staff. Able to accommodate last minute booking