Excellent superb service by every single member of the staff . This particular ritz Carlton should be recategorized as a 7 star hotel (if there is not such a rating , one should be started) instead of 5 star. This property deserves all the praise and then some - especially their staff and service.

Still not sure how they did it, but it exceeded every expectation I had. It was the best experience I have had at a hotel.

Dry nice and central - service in restaurants somewhat questionable - lots get “lost in transaltion” Early morning cycle tour really great and worth doing!!

A beautiful property combines the Japanese traditional charm with modern amenities and comfort. Staff exceptionally helpful and providing highest level of service. I cannot recommend this hotel enough .. it is an experience to be enjoyed

Unbelievable. No better atmosphere, service or quality at any other hotel in Kyoto.

This hotel doesn’t have what other hotels have of this quality…they don’t have shuttles, they don’t have complimentary coffee or tea, or really Anything complimentary…this is a very formal hotel, we will not stay here again very disappointed.

Staff and property are beautiful. First time in Kyoto but location is perfect for gion and other areas.

In the true Ritz-Carlton tradition, the R-C Kyoto upholds the highest standards of customer service and provides a 5 star facility. We asked for help from the concierge regarding a tour guide and what to see and he responded with great advice and helped us make a great connection.

I will rate this hotel as 4.5 stars rather than perfect 5 stars. The minor complaints are the breakfast and the location. The Japanese breakfast here is not as flavorful as the one I have in Tokyo (another 5 stars hotel). The location is far away from high end shopping malls and the surrounding area looks like a very average neighborhood.

Hidden gem

The Kyoto Ritz is a beautiful hotel. First class in every respect. Exactly what you would expect from a five star property.

Truly exceptional- one of the best 5* hotels I’ve stayed in.

The service and staff were the absolute best! I will definitely visit again!

Beautiful. Great service

Just brilliant. service, restaurant, cafe, spa, everything is perfect. definitely I'm coming back soon

Incredible hotel and location minutes away from all the subway and temples. Staff was exceptional. 10/10.

Aesthetics. Gorgeous decor, flawless. Great lighting.

Great hotel

Great location (shops and restaurants with 10-15min walk), great staff, and great hotel overall. The food was really good (sushi).

Fabulous hotel