Overall Ratings & Reviews Comfort Inn Midland South I-20

Customer service was excellent from us arriving late and checking in after 1:30am they did not make us wait till 3:00pm that day. The owner or Mayor Boss was very serviceable and understanding and did charge us a fee for the early am check in which is totally understandable and acceptable. The stay was very pleasant and peaceful. Cleaning staff was very polite and excellent. I will definitely stay agin at this location.

Had dirty blankets in both rooms I booked one room looked it had fecies on blankets and the other room had dirt on bed went to lay down and had dirt all over it

I paid for 2 rooms and both rooms had dirty blankets 210&212 dirty blankets in 210 and 212 had dirt on bed got into bed and was full of dirt...

Ok I guess

There was not any vending machines. You couldn't even get water unless it was in the morning when they cook that so called breakfast. The heater in my room did not work very well i cranked it up to 80 when i got to the room and the room temp never got above 68 and it was 18 outside. I would not ever stay at this location again.

Staff here are WONDERFUL. They were very warm in greeting you and attended to any request. The Inn was very clean and pleasant. Our room even smelled clean. The accomodations were comfortable and bright. Bed was inviting, with fluffy pillows, and the King bed gave us a good nights sleep. My only comment is about the pool. I enjoy a swim in a pool and look for lodging with one that is heated (hopefully) to get some exercise in and I was disappointed that this. The Inn does have a pool but it is not heated at all, so you would be quite fridged to swim in it. That being said, the rest of our stay was very comfortable. The Continental Breakfast was adequate. I appreciate lodging that does provide a minimum of variety to send their travelers away prepared for their day. THANKYOU Folks for your hospitality!

Convenient, clean, sparse breakfast

Everything was perfect

The property did not have my reservation and I had to pay twice. Now I have to contact Hotels.com and get them to take off The booked one because the hotel said they couldn’t find the reservation no.

We arrived around midnight with no one at the front desk. I had to call to let them know I wanted to check in. I couldn’t understand the person’s speech and she couldn’t understand mine. The room was worn. Stains on the carpet, broken lamp shades. Bathroom lights with no cover. Could not adjust the shower water to be anything other than hot. I decided to stay here for the price and a recent good experience at another Comfort Inn. Comfort Inns have no consistency, and this location reminds me of why I normally choose other brands.

Overall it was a good stay, property shows signs of aging. A lot of posted signs to deter outside freeloaders from coming in, kinda felt uneasy at that, however it was safe and generally clean. When visiting guest laundry was out of order and so was pool area. Hallways were a bit dim for my taste. But room was clean, and comfortable. For my experience it was good close to Walmart and plenty of food options. Breakfast was good and kept filled. I would recommend staying there, after getting over initial impressions.

The room condition was not up to par with the rate/night I paid for. The room had a damp thick smell and the air conditioning unit was not working very well. The bed/pillows were not very comfortable. It is good for a $60/night room but not for a $100/night.

I like the room , the beds were confortable. I just did not like the shower and that i change to that hotel because of the pool and the pool was not working. Really sad.

The hotel room was very nice and spacious. The room was clean. Hotel needs a little updating. Rates was very affordable. The Assistant manager, Kelly was wonderful and very accommodating. The only problem was the construction around the area which made it a little difficult to get too. Great stay...

Booked because it advertises a pool, the pool was closed and looked very run down. In fact the whole place seems run down. Broken laundry, missing vending, and a defunct pool made this stay more expensive than it should have been for the lack of amenities.

Love how food is close by!

Horrible. The Pool was out of service and green, the washers and dryers were out of service as well. They wanted to charge $20 per bag to wash your clothes in the back as if it was our fault the facilities were not working.

Desk girl needs more training. She wasn't able to pull out my reservation

Great value

No one is ever in front desk to great you the attitude that front desk has. Pool was out of order the room felt old and run down carpet was very fringed. Breakfast was limited and cold. The reviews that give 10s I feel like are FAKE stays to help get reviews because there is no way this stay is 8.0. Cleaning people are loud and disturb people