Comida de pessima qualidade, atendimento e limpeza deixaram a desejar

Gostamos muito do visual da mata e do mar no local. Não gostamos das refeições. Havia poucas opções no almoço e jantar e a comida era simples para o tipo de hotel.

The staff is friendly and super helpful. However, the property is outdated and the rooms lack the comfort you expect on a hotel. I was unlucky to be next to a room with a very noisy, nasty, disrespectful and obnoxious family who made my first day a hell. The hotel staff tried to convince that family to behave, but they claimed they owned the property (meaning the room), so they’re entitled to do whatever mess they felt like. I wrote to the hotel, but they didn’t bother to reply. Luckily, I left that hotel and moved to Fasano Hotel where I had an awesome experience.

The room they initially gave us bared no resemblance to the photos on Expedia’s website. It was damp and mouldy, had obstructed view and was generally a massive disappointment. We arrived late and the language barrier made it difficult to rectify. Eventually we got a staff member who spoke English who showed us another room which was equally bad but it was so late we took it. The next day we asked to see more rooms and eventually got one that was acceptable, but still poor (bathroom had cockroaches in it) but I guess it’s a tropical country! They also don’t have mosquito nets which makes zero sense so sleeping was difficult. I had to wait until nearly 14:00 for them to sort out the cable lift down to the beach and then had to be back before 16:00 when it closed. There are also 3 “Portogalo suite hotel“ in the Angra area within 12km of each other so google maps was frustrating and we had to triple check the booking address (highly illogical hotel naming). The breakfast was also vert disappointing. I would avoid this hotel totally, it was obviously grand and nice in the 60’s or 70’s when it was built but is now run down, dated and poorly run.

Photos did not show the reality. This hotel is in a terrible condition and the staff is tired and definitely underpaid. Sad because Im sure it was beautiful 20 years ago.

This property os SO overrated. The rooms were terrible. It seems like everything froze in the year 1984. No renovations on anything. Would not reccomend this place for families.

Foram tantas coisas negativas que nem sei por onde começar. A conclusão é: nunca mais volto a me hospedar lá. Não recomendo.

Tudo

Banheiro ruim, mal cuidado e com teto mofado, além do ralo da pia estar sujo, o mesmo se aplica para pia do quarto. A porta do quarto que vai para o jardim nao tinha chave para trancar por fora e o ar condicionado fazia muito barulho.

Ótima

Sinto informar problemas de falta de toalha no quarto por 3 vezes. A equipe foi gentil mas as camareiras de quarto precisam de estrutura do hotel

O que se destacou foi a recreação

O café da manhã excelente.

O Cafe da manhã era fresco, a vista maravilhosa, a arrumação do quarto são boas, porém no passeio de barco a comunicação foi falha.

Quartos antigos sem conforto

Internet lenta.

Foi uma grande experiência . Momentos de prazer e alegria. As pessoas do hotel muito simpáticas . Exelente ‼️‼️‼️‼️‼️

Falta staff e tudo muito lento. Só fui parar lá por falta de opção.

For about EUR 184 per night the hotel doesn‘t fulfill a middle class hotel standard at all. 2 lamps in the room were broken, the interior is very rudimentary, TV was blurry, whitrpool engine broken, dirty and ice cold. This is maximum a 2 star hotel. For that price, you get a good quality 4 star hotel in Rio with ocean view.

Boa estadia. Hotel decadente. Infelizmente!