The staff was amazing. The room was great. Very clean and comfortable. Only downside was the beach there is not nice at all. There is no effort to clean the seaweed or mess off the beachfront even though the property itself is beautiful. I would say if you are a person who isn’t interested in going in the water this is a great place but if you want to swim and enjoy the water. This isn’t the place. Also there is an Airbnb beside the hotel which was extremely noisy 2 nights of are stay until very late. Not within the hotels control of course. Bring ear plugs just in case.

I really enjoyed my stay — the hotel was great, the staff were super friendly, and it’s pet friendly! My Bruno was so happy, and everyone there loved him

Beachfront property. I was a solo traveler with a pet. Property states is pet friendly but pet can not be left in room at any time is beyond a restriction anf should be definitely noted instead of contact property for me information. Concierge is not available after 10 which should absolutely be told to all guests upon arrival which I wasn’t. Breakfast was the best part and sunset was nice. Extremely disappointed with my experience and hope my review saves you from the inconvenience I experienced.

Perfect introduction to the island of Holbox. The staff made our stay excellent, and our room was good. Breakfast was included and it was good. The location was great, away from the noise and close enough to walk. It is pet friendly too. We recommend!

The staff was friendly and helpful. The property needs repairs and updates. The sargasso was not cleaned on the beach and the water was dirty. They could use a mat at the door to the room to prevent tracking in sand. The beds were not very comfortable. The AC worked well and we had hot water. The breakfast was good and there were plenty of options. The location was close to downtown and not a far walk. Next time would stay on the other end of the island where the beaches are nicer.

The staff was exceptional. The location was perfect. The food and drinks were better than anywhere else we tried. We enjoyed everything about our stay.

The room was lovely and staff were super helpful and friendly! Me and my partner absolutely loved the walk through the garden to the beach front, where there is shaded spots and comfy recliners. Close enough to the centre of town, not so close that you can hear the street. Only thing to possibly note at time of review is there are building works going on in the site next door so the mornings can be loud. However, I still thoroughly enjoyed my stay here and would highly recommend.

This property was exactly what we were looking for in a Holbox hotel. Rustic looking, but higher end decor and amenities. Fresh water supplied in your room and refill ability right at the front desk, without charge. Sun cabanas were not crowded together like some other close properties. Great cocktails from the beach bar and a very nice sundown event with a live entertainer and full staff for cocktails and appetizers. Speaking of appetizers, the spicy tuna sushi was some of the best I had ever had. Cannot wait to come back to this property. Would highly recommend it for anyone that has not been to Holbox before as it is close to downtown shops and restaurants also.

It was a really nice property and it was pretty quiet and clean

The property is on the far South side of the city. We walked to virtually every other beachside resort and would argue that this is the best (all things considered). The manager Daniel is an honest and welcoming host. He added to our comfort level (our first time traveling in Mexico) and we'd recommend Zombay because of him. He's a good guy and an excellent host. The property is quiet and peaceful and in a perfect spot. The room was basic (everything is in Holbox) but the porch attached to the room was 'amazing' and the property is peaceful and clean and gives you that true island vibe. The beachfront bar is tiny but efficient. We'd recoupment this place to anyone visiting Isla Holbox for the first time.

Great location and property. The staff at this property is remarkable. Coco, Carmen and Daniela specifically took excellent care of us every day along with the kitchen staff, bar staff, maintenance and housekeeping. My only advice is to remove seaweed more often from the beach and be prepared to possibly not have hot water at times but this is México and these things happen. Other than that we had an excellent stay. Thank you Hotel Zomay.❤️

Staff were all wonderful and very helpful. Very cute and have character. But if you are looking for luxurious hotel; this will not be a place for you. I will definitely come back here.

Quiet area and very friendly staff.

Great hotel. You can walk to the beach and bar from your room. AC and fan were sufficient. Room was spacious enough for your suitcases and bags. Wish I’d stayed longer.

howl rooms are very badly built, some walls are not even closed off, the bed is hard, pillows are the cheapest, do not stay here

Zomay was a lovely place to stay, the staff was super accommodating and helpful, they had affordable tours and transfers. We did go in rainy season which I would not recommend because the town does not have the infrastructure and gets flooded which makes it hard to enjoy. But Zomay was super helpful in navigating the rain and even offered us free drinks to apologize for it which they can’t control the weather lol !

Initially our AC didn’t work. Eventually they moved us to another room (a downgrade from bungalow to standard double). They never offered to reimburse the price difference. Later we requested it and they said they couldn’t reimburse us, but could credit us 2 pizzas and 4 drinks at the restaurant. Breakfast was supposed to be included, but was very limited on day when gas was broken. No offer to reimburse or credit lunch later. Our new room had a light hanging solely by a cord and detached from the ceiling (dangerous and we hit our heads a few times but dealt with it because we didn’t want to move again). The bathroom had a rotting door to the outside merely secured by a small latch lock (any knowing person could easily get in). The shower was dirty, with sand on the walls and floor. One day there was a scorpion in the shower (probably got in via holes in bottom of rotting door). Safe was not mounted One day I watched them clean our room from a far. The cleaner left the door open while she walked to another building to get new sheets and towels. Anyone could have come in and she let in mosquitoes. They are not good about picking up the dog poop by the bar and on the walkway to rooms. The floor of the outdoor rinse showers are rotted and dangerous for little kids. The restaurant staff were amazing. The food and drinks were excellent. The beach was clean and nice for swimming with little kids. Great place to watch sunset. Go there to swim and eat, but do not stay there.

Loved everything about it!!!

Great and convenient, great staff

The hotel was beautiful, and the grounds were well kept. We did run into a few issues during our 5 day stay. First issue was when going down to the included breakfast it was very long wait times just to even get a menu when only one other group was there most days. Next issue would be while sitting on the beach random tourist will come into the beach chair areas and take over, we noticed if you didnt get a chair shortly after breakfast it would be difficult, also during our 5 day stay not once were we offered a menu for food or drinks while at the beach chairs. I appeared if you were wearing the hotels wristbands you didnt get offered the restaurants menu. The beach bar with the swings was never opened during our stay, appeared to be renovating.