Overall Ratings & Reviews Hilton Garden Inn Astana

N/A

Staff are good. And the location is as good as it can be in Astana.. My main issue was comfort. Two main reasons - Firstly, my room was opposite the elevator and there was little sound proofing, meaning it wasn’t easy to sleep. The main issue was how uncomfortable they made the place by constantly having the central heating on. The aircon apparently doesn’t work if their central heating is on, the answer from the staff was to open the window which isn’t practical overnight with the noise/traffic in Astana. I feel like for a hotel charging £140 you should be able to be at a comfortable temperature. Won’t stay again

A wonderful hotel in the heart of Astana

Modern facilities, good size room and clean. Staff are very helpful & friendly. within walking distance from a big shopping mall.

+ good location. + Name - Hilton. - The internet has a low speed and not stable. - They said the hot water will not be avaliable for 3 days and did not react quickly for solution. If you carry the name “Hilton” you should resolve problems. - The room is always cold and heating and clima is not working properly. - inadequate personel for room cleaning. They could clean only once and at a evening time. Long story short - the money you pay and the comfort you get does not match.

+ good location. + Name - Hilton. - The internet has a low speed and not stable. - They said the hot water will not be avaliable for 3 days and did not react quickly for solution. If you carry the name “Hilton” you should resolve problems. - The room is always cold and heating and clima is not working properly. - inadequate personel for room cleaning. They could clean only once and at a evening time. Long story short - the money you pay and the comfort you get does not match.

Too hot in the rooms and slow internet

Great hotel in the heart of Astana. The breakfast was very good and the staff were top notch. Check in was very fast and the room was more than adequate. Would definitely recommend.

Unprofessionally managed hotel. Heating system is pumping very hot air into the rooms, very uncomfortable. The hotel is on a noisy street, so opening windows to get fresh air makes slipping at night difficult.

Great customer service, nice breakfast.

Clean, good breakfast, convenient to all of the activities / sights on the boulevard

Great business hotel in a pretty drab city! Clean and comfy. Only two complaints - firstly the wifi was very poor. Secondly, laundry was extortionate- for 1 shirt and some underwear it was going to cost £17!

I stayed at this hotel a few years ago and had good experience so decided to stay again. This time I was disappointed with the standard of service and food which was not as good as before. I will probably try somewhere else next time.

Though I visited Nursultan 3 years ago, but hotel was wonderful.

Great hotel! Room was clean and spacious. Great location close to main tourist sites, restaurants and shopping malls.

Nice service and location, breakfast used to be much better, but all in all great option for reasonable price.

Excellent

Great staff, location and service

Good ratio between price and quality

Staff were welcoming and friendly. Good service and facilities in general. There was a big shopping mall about 10 mins walk from the hotel which was convenient. Breakfast was slightly disappointing as I would have liked more hot food.