This is really nice accommodation and the staff are very efficient and prompt when dealing with any issues My only slight problem is that I asked for late checkout ( being a platinum member), they declined my request which was fine by me but what I found upsetting was the frequent emails reminding me to checkout over 24hrs before my checkout time, there were literally pestering me at some point Other than that it’s a beautiful venue

Yea

Rooms don’t look like photos, shower flooded the whole bathroom, we informed the front desk and nothing was done about it, the tv had no remote so could not use it, there were people drinking in the parking lot outside our room all night

I received friendly service from the moment I arrived until the very last minute. The smiles of the staff were genuine, and you could see that they take pride in what they do and where they work. Even the garden personnel would greet warmly and with friendliness. The space we occupied (SEAF12) was spotless and clean. I could not fault anything.

What a wonderful stay. Room was spacious and clean. The surroundings was awesome. Staff was very friendly and very accommodating.

Room , place was spotless and clean and spacious , very nice . They forgot towels in the one room but rectified that the next day with shower towels . Wasnt advised or maybe did not see the portion that mentioned that there would be no DSTV or wifii in the 3 bed room places ... would be a good to know and prepare for

It was ok, we stayed opposite the construction site. also there was not enough parking

It is a very nice place.

The stove plate was too slow even though we had it on the highest setting, the oven did not work at all, it was not getting hot. The shower floor would get very wet as there is no shower door, perhaps look at changing the shower head or put in more towels for the floor

The resort is not bad, however our private pool was covered and not working. When we asked the reception, they said they coming to fix it. After 2 hours and returning to speak to a manager he apologised and now asked if they could move us! Obviosly settled in we didnt want to move again. Just said sorry. No reductions in rate, or anything. Like they didnt really care.

From the reviews I read before arriving I had doubts about the property. But place was good, room exactly as shown in the pictures. Booked the spar and it was amazing with the hydro pool. They just need to recheck the prices for the alcohol in the property, it’s very expensive. Ohh need to keep an eye on the monkeys

This hotel / resort is in a fantastic setting, natural life and greenery all around, and close to Hartebeespoort Dam. The staff are super friendly and went above and beyond. It's all newly built, the modern touch is a plus when many others feel stuck on a theme and dated. My room was spacious with an open bathroom, flat screen TV, kettle, fridge, wardrobe, overhead bedlights, air-conditioning etc. all great. The view from room 504's balcony was stunning. Daily housekeeping great - room always clean and tidy when I returned. One negative - the walls are thin and I coukd hear the neighbour's telly. The restaurant is large and modern serving good food at reasonable prices. Breakfast (included) is delish. All & all I'd recommend this place. Has all you need in a great setting with a modern design and at the time of staying (March 2025) reasonably priced too.

Great experience, thoroughly enjoyed

Restaurant service is terrible, ordered burger with onion rings off the menu, when the food eventually arrived got told dont do onion rings anymore, nobody mentioned anything when placing theorder, no option for an alternative or change in price. ordered pasta, all stuck together as though its the last bit in the pot. breakfast from 07h00, noting ready until 07h15, only tea available, no coffee.

Amazing we loved the rooms

Will definitely not return, all the google reviews are true. The water park needs to be maintained and smells so bad. The restaurant is very slow and the overall facilities for a 5 star place is bad.

I read all the reviews on hotels.com and google on this place and unfortunately they were all true. Checkin is only 4pm which is very late compared to other establishments. Our rooms the one had no hot water and the other the aircon did not work. The spa looked beautiful, the water park is ok needs some maintenance and upgrades for sure, that little dive bar takeaway is very very dirty. You can't take ur own food or drinks to the water park. The padel was great. The resort has potential its just not managed well. The resturant.was nice but be prepared to wait for ur food.

Its a very relaxing and quiet. Hiwever converned about smoking witjin the swimming.pools itself. Kindly have a smoking area within that entertainment area for visitors not smoke.inside the pools while others are also swimming which includes kids and of which also asthmatics could.be inside the pool. 2. Ensure you always have a list of the rooms that paid their breakfast if not so letbit be the responsibility.if the staffto go verify that at reception. We had to wait for about 30.minutes and even had to go to Reception ourselves before we coul dhave our breakfast on day 1. Kindly.improve on customer service there.

Was very disappointing. At check in they gave us only keys for one room, we booked a double room. The rooms weren’t very clean. We have a baby and after one crawl through the unit he was so dirty from the floor. Non of the remote controls worked. Kettle dirty inside. After the first day our dustbin bag weren’t replaced. We waited an hour and a half for dinner. Water park was dirty with rubbish incl. Beer bottles laying around. Neighbors were loud the entire weekend till late at night and started with noise again at 03:09 in the morning (despite our complains). WILL NEVER VISIT SEASON AGAIN!! STAY AWAY!!!

No house keeping staff at night ws a difficult time.