Overall Ratings & Reviews Isla Verde Hotel

Our stay was exceptional.We flew into San Juan airport late at night and needed a place to stay. We were gonna go with a typical US chain, but so glad we were able to stay in a beautiful local hotel. We had a late check-in, but there was a front desk person there all the time along with a security guard outside. We missed dinner at the restaurant which was supposed to be amazing, but we were directed to a little local place down the street where the food was great. The beds were super comfy, the place was extremely well-maintained, the local breakfast was fantastic and the staff was spectacular. We also understand that this place is run on solar, and it is obvious that they think about sustainability. There are no single used plastics anywhere.We slept a little late, but the front desk guy messaged us to make sure we didn’t miss breakfast. We would 110% stay here again, and will probably do so on our way back to the airport. Definitely stay here.

They went out of their way to help.

Muy bonito el hotel, elegante, silencioso

Very attentive staff. Nice rooms. Reasonable rates. Very convenient to US embassy.

Nice Place

The staff were very friendly and accommodating.

Excellent

The property is nice but the room was very basic. The mattress is horrible.

It was a very cute and clean place with eating places and markets nearby

Staff was very helpful and understanding in a difficult situation concerning my family. But also, it was just a really nice hotel to relax at either before or at the end of a trip to Costa Rica.

I haven’t had Chinese food in over 2 years. I wanted one of every section but settled on Egg rolls Wonton soup Dumplings Excellent Staff was inquisitive to my needs and the property was really cool Steps away from US Embassy

Great place to stay

Place is awesome and front desk Jorge was the best at giving recommendations.

Hands down the best place we could have landed after stressful theft which required us to be at the U.S. Embassy at 7am. Jorge at the front desk was our savior, a calm presence who helped print all our paperwork and just be a kind heart in the face of difficult circumstances. This is a budget hotel so certainly not luxe but everything was fine. Bed comfortable enough, good a/c, coffee in room and full breakfast included, free secure parking. Only negative was water never really gets hot but minor issue. Overall this over delivered on expectations given such a good price and Jorge’s great service.

Spacious clean rooms and delicious breakfast. The staff was very friendly and helpful especially Jorge at the front desk who went above and beyond to make sure we enjoyed our stay by providing us with recommendations on places to visit, helping us book tours and providing us with a map for guidance on places we can visit in the city center. Had a great time staying here!

The place is clean, well maintained and the personnel is very kind and helpful at the front desk. In the restaurant area English level is very limited but the service is still good. I have a few suggestions that may help the hotel, some I have already verbally made to Lucy, the manager: 1) the rooms need an ironing board, 2) Bathroom need skin lotion, 3) warn customers that rooms have no refrigerator but can be obtained if requested 4) place in the rooms a list of useful numbers and guided tours organizers contacts numbers, 5) how to call and numbers of emergency medical services, even room service number. 6) place a restaurant menu in the room with open-close schedule. Given the quality- price ratio, this is a great place, I would without hesitation go back there again and again! I strongly recommend the place assuming my suggestions will be addressed by my next trip, soon. NB: Some current construction work on the 4th floor, without being a nuisance can at times be disturbing but overall the place is quiet and Zen.

The front desk staff was amazing!! I was injured in an accident with multiple broken bones and unable to leave the room. The staff went out of their way to accommodate with calling every morning to ask if i wanted breakfast brought up to me, and making sure i was comfortable. The hotel is beautiful and the restaurant is delicious!! I would stay here again!!

The room and lobby were impeccable and the staff were very helpful and friendly. Great customer service. The restaurant (Chinese food) was delicious. I think it was the best fried rice I have ever had. My wife and I were very happy staying there.

Staff can’t be faulted but room has no window- no forget- no coffee making facility- bed linen was sprayed with Fabreze( actually saw it on the ladies cleaning cart) and I got a full blown sinus reaction to it

Great, well appointed hotel with clean rooms and very friendly, helpful staff. Jorge at the front desk was extremely courteous and helpful. With us not knowing the area Jorge went out of his way to provide us with a map and recommendations of areas to go in the downtown area.