Overall Ratings & Reviews Crystal De Luxe Resort & Spa – All Inclusive

Excellent spa! And massage, can't recommend more. There is a big selection of water sports on the beach

Our stay was lovely, staff was nice all around other than one member of staff who had a bit of an attitude which as a VIP member did not appreciate. Food was nice but needs to change and have more variety Entertainment bit boring but last night we were there was good with the dancers Location is great with local shops & restaurants Spa facilities were great having had a Hammam Coffee scrub mixed massage which included full body reflexology and hot stone massage with a face masque Shisha was available which we did a couple of times We did a boat trip and quad biking arranged by a local company referred by the hotel We met a hotel rep who came to talk to us on our last day and we said it would have been nice to have had him there at the begining of our trip so we had an idea of what we could do. Overall the trip was a nice memorable one however with some improvements it will be awesome being there. 8 out of 10

Great stay in the off-season with only a few guests in the hotel. It felt like the entire staff was attending to us. We were treated like royalty ;) Ksenia from the Entertainment team took us to see the nearby mountain and it was an awesome trip. Fantastic food and service. We had a lot of fun!

Friendly and helpful staff. We stayed in a two room suite It was quite comfortable. It over looked the pool and outdoor stage area. The cleaning crews were exceptional. The all-inclusive food/drink was more than enough variety and interest. We loved being able to grab and go from the pool area or the beach when appropriate. You have to cross a street to get to the beach, so no true beachfront view from the hotel, but it is a private beach area with lots of amenities once you get there. The lounge areas, inside and out, where you can grab a coffee or a drink and just hang out, were delightful. The spa seemed great, even though we only used it for beach towels, other people seemed to be enjoying it. We did use the onsite doctor for some small injury assistance and he was quite quick and helpful. The guests were from all over the world and we enjoyed getting to meet friendly people and learn their stories. The hotel is gated and there is a person on duty at the driveway entrance. The street it was on, is a bit remote, but we had no safety issues. My only thoughts on improvement would be the loud music past 11pm (from the disco maybe - not sure)? Also the Guest Relations person I spoke to only knew about the hotel offerings and literally told me she didn't live around the area so she couldn't tell me anything about what I could find in town. I thought that was a bit odd. Regardless, we would definitely stay here again. Highly recommend.

The employees are excellent

This is the worst so called 5 stars Hotel I stayed in. The reception staff and management were useless and hopeless. I had to sleep on the FLOOR for six nights because the mattress was very old, uncomfortable, sinking springs. I reported it to the management and they promised to change the mattress. All they did was to turn the mattress upside down, ending in a worse situation and resulting in back problems. After several complaints with the manager called Leila and even others, they suggested to change the room. Nothing happened at all. In addition, it was stated in the offer by Expedia to be given a bottle of wine on three occasions I raised the matter which was ignored completely. It seems they don’t value and appreciate Expedia’s Gold members. I hope the matter would be thoroughly investigated with the management of this hotel.

It’s always great to be back. Food, entertainment, hospitality and everything about this hotel is on point. Truly had a great time.

The stay was good, the hotel is clean and all the stuff there was helpful except the reception guy his name is " Halit " he was terrible and his way in talking was too bad to complete the reservation and we were coming from a long airplane trip but he wasn't helpful at all. But the the hotel was good, there was a variety every day at the food.

This Resort is NOT 5 star, at best 3.5. Feels like a Retirement Home, Definitely Not for a young couple. Out of 4 restaurants only one is working, Only Local alcohol, I tried to buy Remy Martin or Hennessy Cognac, They don't have it. I booked there best room with Jacuzzi on the terrace, then was waiting all Day for them to clean that Jacuzzi, it was very dirty when we checked in. My reservation was for 5 nights, I only stayed 2 nights and booked different hotel. This place is very outdated, No Entreatment at all.

Hard to fault very much, but they handn't quite got the BBQ arrangements right with smoke in both the inside & outside dining areas. Otherwise excellent !!!

Excellent hotel! Would recommend anytime. Nice staff, great food

All in all, it was a very good experience. Comfortable beds, nice showers, excellent food, and good service. The only things I didn't like: the A/C was very weak. It wasn't that big of a deal due to very pleasant weather in May, however, out could be a real problem in hot summer months. The other thing is that there is very loud entertainment right into the very early morning hours, this does make getting a good night sleep would a challenge. I will still recommend this place, but thought you should know...

Very good hotel. Food was excellent. Good choices. Staff courteous and helpful. Can recommend spa.

Hotel was very nice and the staff were very friendly and helpful both at the hotel and beach.

Staff most they not professional and no English or any other europian language only same rusian I paye for sea side balcony but the room was in courtyard side.

This was Our first Holiday and it was the most amazing experience ever. Having no expectations I absolutely admired the Hotel, location and the people there. Kemer is full of Hotels but his hotel provided a lot of comfort for those who did not wish to leave the hotel with a nice pool side, kids pool play area and unlimited food buffet. Food was not three times a day, as one closed another opened with an amazing snack bar that provided everything you could crave for such as pizza, donner kebab, burger, spaghetti muffins ice cream which all came with the package. I was truly shocked and appreciated this as I was unaware of how much i was getting for the little price I paid. Despite the Hotel like normal providing three cause meal they also provided additions food throughout the day which I found thoughtful and those who don't wish to leave did not have to as it was all catered for. If you would like to go out then domino's, Mcdonald and Burger king is distance away and also Halal. Therefore perfect location, even with night clubs and other things to do in town. Location of the hotel is perfect as you get the views of the mountains and the stoned beach with amazing view. As you walk down the sea you will come to the Mcdonald and Burger king side where the view gets even more better with green ocean and a Yacht company where you can hire it out with also a tour side on the private boat. Just outside the hotel is a bazar which has majority of the things you want to buy.

Nice friendly staff, truly 5 star accommodation, very clean and well kept, huge buffet selection, all stone/marble flooring throughout and good pools including indoor pools and spa is 5 star treatment. Very pleased, only downfall is that the beach is pebble and no sand.

Excellent hotel, had a great time

The hotel is nice and clean. The food is taste only the problem is you need to cross the road to go to beach.

This was our second visit to the Crystal, 12 months apart. We would have to say this year was a little disappointing. Compared to last year, cost cutting seemed very evident. Examples; no tea/coffee making facilities in the room, very limited (and only local) drinks available in the bar, over our four night stay non of the a la carte restaurants were open. To be fair this did not affect our stay. The hotel has a fantastic location and for the deals on offer it is still good value for money. Enjoy :)