Overall Ratings & Reviews Holiday Inn Express & Suites CHARLOTTE NORTH by IHG, an IHG Hotel

The location was convenient ro shopping, convenient stores and restaurants. Lobby is nice. Breakfast was good. Room was clean and bed was comfortable

Great staff, very friendly. Room was clean and comfortable. Would definitely stay there again.

It was a wonderful stay! I can always count on our stay to be great.

Good: -Front desk staff was very nice and helpful -Beautiful lobby. -Small gym, but good equipment and well maintained. -Same with pool... small, but serviceable for the kiddos. -Easy, plentiful parking. -Spacious, comfortable room with nice furnishings, comfy bed, and two USB ports for charging. -In terms of food quality, breakfast was really solid Needs Improvement: -If a hotel switches to soap/shampoo/conditioner dispensers in the shower, they MUST make sure they are working at ALL times. Out soap dispenser was broken. -They need to replace the woman they have doing breakfast and change their hours so they open at 6:AM instead of 7:AM. They literally keep it roped off until 7:AM, and on Saturday, the woman wasn't even ready at 7:AM. But I had to get my kids to their sports tournament. She would not let me grab some stuff to go at 6:55 AM, and then barked at me when I crossed the rope to grab some cinnamon buns to go at precisely 7:AM. When we got back at 12:30 PM, she was there cleaning up and I asked if I could have three little milk containers for the kids because the fridge was still locked at 7:AM, and she said "No. Closed." We went down the next day at 7:15 AM, and it was open but she was still not finished and setting up. Not the kind of person you want running the breakfast operation.

The hotel was clean and well kept. We were able to check in and out with ease. The best part of our stay was Crystal at the front desk. She was SO helpful and kind with anything we needed and she was very personable. She was amazing!

great hotel

Need a hot tub! But really enjoyed our staff.

Poor desk service

Comfortable bed, clean bathroom and decent breakfast.

Very good location and great staff

I did have a issue booking a extra night with a very rude person working the front desk, I reported it to ihg head office, when we finally checked in the girl working the front desk was friendly and professional.

Excellent property. The breakfast was wonderful!

Excellent staff at this hotel

Nothing negative to say about my stay. I would definitely stay at this location again the next time I am in the Charlotte area.

The Hotel is well put together. Scenery is well put together. The design are Beautiful. Nice coloring, A place you can sit & enjoyed yourself.

Everything was great, thank you

The stay here was good. The place was clean, but there were a few things I saw like the bathroom shower had a few spots of stained caulk probably from mold that needs replacing. The shower head was not great especially for washing long thick hair it would make it harder to rinse out. I did like that they use dispenser pumps for body wash and shampoo and conditioner and hand soap and lotion. The bed and pillows were excellent and breakfast was very good. Many choices to choose from fruit, cereals, hot items and bread and pastries. The coffee is great and grinds beans fresh on the spot! Not a bad place to stay for overnight convenience.

The front to desk staff was very courteous, and breakfast was plentiful. The room was clean and cool, the only downside they cleaned the pool at 530 we had to wait to go into once we did the water was almost to cold to go in.

Family friendly and excellent staff!!!

Only complaint is that the curtains were sheer and the sun was brutal early this morning. Curtains provided no shade from the sun.