Hôtel L'Empress

Explore Hôtel L'Empress
8.4
Very Good
From 1,003 reviews
Cleanliness

8.4

Room Comfort

8.2

Service and Facilites

8.4

Traveler Reviews Hôtel L'Empress

Number of reviews per page
20
40
Top reviews
Christian
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Was met by a very rude associate. We were early and asked if we could access our room. She rudely told us check in was at 4 and our room was not ready. We asked if we could maybe have a different room. She said they were not obligated to give us a room before 4 pm. She was ready for an argument even if that is not what we wanted. We sat in our vehicle to figure out what to do, I need the washroom so went back in. I had just entered and she came up to the counter and said "YES MADAME!!!" as if I was coming in to argue. I asked if there was a washroom I could use. She felt pretty stupid for acting that way and got all friendly when she realized we were not looking to argue with her. Lucky for her we are nice people. Anyway despite it being in a great shopping district, we will not be going back. Room was nice though. Hallway and stairs are pretty outdated.
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Suzanne
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Une courte visite pour assister à un match de hockey avec des amis.
Sonia
icon-Business
Business
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room as well as the bathroom were really nice and clean, the staff was professional and efficient. The parking is kind of small which could have been an issue but overall I was satisfied fo my stay.
Ronald
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Big room
luc
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The hide a bed was brutal, they need to upgrade their mattresses!! Very uncomfortable!!
Josée
icon-Business
Business
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

good
Mélissa
icon-Business
Business
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

La douche manque de poignée
Cathy
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

La chambre est belle. Propreté passable (moisissures douche et murs sales). Le foyer ne fonctionnait pas.
Karl
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Tout est parfait
Steve
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Bien
Cheryl
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Very clean room, lots of parking
Donny
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Room 2031 very noisy in the morning, bathroom dirty, heater very noisy
Julie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Le staff à la réception froid sans enthousiasme
Gail
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The room was also dark but clean. Our room was on the second floor and hard to take luggage up the stairs..
John
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Clean room and cooperative staff.
philippe
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Chambre donnée tardivement et non à 16h
Marie-Josée
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Needs a bit of TLC but bed was comfortable and staff was super friendly!
Rachel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very clean Hotel and great service
Judith
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very clean ,and safe
pierre
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Bathroom door makes a lot of noises at night.
Number of reviews per page
20
40