Good kitchen

Lovely hotel, we enjoyed it and would like to come

This was my second visit with the family and will not be last. Sherwood is perfect as usual. Thanks to all the staff making this place a wonderful area to the family holidays.

This property is at a very good location with a nice beach and several clean pools. Personnel is fine. The property is also clean overall. However, its main restaurant was invaded by flies during our stay. It was not possible to enjoy the food, especially the dessert which was always covered by several flies. This indicates an insensitive management to sanitation.

It was good especially for kids

Everything was amazing. Having an uncomfortable stomachache after every meal was unpleasant. I expected the food to be better. I hope this can be improved. If so, everything would be perfect. Thanks a lot for everything.

Gerçekten paranızın hakkını alıyorsunuz çok düzgün bir yer yiyecekler yabancı alkollü içecekler çok iyi

if you are looking for a place for your kids, stop looking. This is the place...

Excellent hotel with very friendly staff, great facilities and very fresh and lovely food. Only issue I would say it cleaners need to be better they tidied rather than cleaned. Luchia on guest relations was amazing lady and best customer service person ever dealt with. She helped sort maintenance issue that without her wouldn’t have got sorted so quickly and she’s very firmed it n sweet!!

Staff

I don’t recommend for couples or fellow travelers. For families with kids it’s ideal

Nice facility however, staff are not polite and the restaurant and rooms are not clean. Food was very average and bed not confortable. Pools, garden and kids club are very nice.

Overall a fantastic place. However, most rooms have something wrong. My sink was away from the wall and the patio doors were broken. They are going to need to spend some money in the coming years on all the rooms which all seem similar,!with similar problems.

The hotel location and stay is excellent, but the food is terrible, and the room isn’t very clean.

Overall very disappointing. Was not expecting a quality matching with the top tier or second tier hotels in the same area / same concept but a decent quality was expected. Lack of management and supervision for any areas ruining the experience and same brings a problem overall hygiene as managing common areas for too many guests requires extra care, everyone in the group got sick with stomach bug. Staff are unprofessional and not trained at all for their duties as well as seen unhappy/ not motivated. They are not aware about customer expectations and satisfaction and some of them are really aggressive. Rooms are lacking attention with missing items and lack of maintenance. For example air conditioner was making huge noise due to not maintained properly with a very dirty filter ( see the photos). Luckily only stayed 4 days. Only good point is the layout of the hotel as they allocated pools in between living quarters. Surely deleting this hotel and any of their group from our list.

Upon arriving to the resort we were given a room with a broken airconditioner, when addressing the issue we had to wait almost 6 hours until we were given another room, the second room we were given had no hot water so the checkin wasn't until 11 pm. Spend over 10 hours until settled in our roo. That also had some broken hardware all over the room. Staff was not very friendly, anything we would order at restaurants or buffet we had to wait for a long time sometimes they would just forget and never bring it. Its definitely not a 5 star resort i would give it a solid 3 1/5 starts.

Genel olarak güzel ama lezzetli bir yemek bulamadık maalesef, gözleme dışında.

It's definitely not 5 star. Tired in a lot of areas. Staff are not friendly. Our room was overlooking a water park for The hotel next door. So not nice to look at and loud every single night til midnight. Our room was not cleaned every day and did not restock the fridge every day. We had a good time despite this but this is NOT a 5 star resort.

The hotel had many problems. The waiters argued a lot and nothing we asked for came on time.

I had a nice stay