Unfortunately the property is located in a remote & bad neighborhood. The trash recycling field are nearby, therefore, it was trashing outside. The traffic to go anywhere was as bad as Los Angelels traffic.The venue does NOT have the staffing to accommodate the guess. The receptionist, has to do different jobs (Bartender, room services, cook,wtc). The pool & jacuzzi were not cleaned, & jacuzzi was out of service. & if it did work, it was only from 10 am - 6 pm. The game rooms was closed . The venue does not have any entertainment or massage person on premises. They'll also charge you a $500 pesos corking fee if you bring a bottle of wine. The rooms are old and the showers are slippery, unsafe, and not properly maintained. The meal menus were extremely limited. The receptionist & the cook, tried their best to help me, but this venue is very badly staffed. The price for the venue was not worth the price. If you are a local & rent the venue for a special even, I guess is ok. If you are a tourist, I would stay away from this place. Be aware..

The property is beautiful and relaxing

No AC and very outdated

Employees went out of their way to help. Breakfast and dinner were good. Loved the Hacienda

Very strict and not courteous to guest. Wouldn’t stay here again.

Customer service was excellent. The place is beautiful. It is about 45 min away from Guadalajara, and even 1.5 with traffic.

The customer service was EXCELLENT. The attention to our needs was perfect!

It was truly an amazine experiance All the staff was amazing & super freindly .

Everything was great except few dead insects in the bathtub!! Outer then that it was great!!

They did not clean my room 2 of the 5 days I stayed... Due a Electric storm lights went out 3 nights... I you like the feeling of being back in the time it is very good. It is creepy and far from civilization. For me the reason to take it was only to have the experience to stay in a fancy old ranch and did not care of the lights or cleaning of my room. Just keep in mind the pros and cons,

El personal muy atento, fácil acceso

Todo es muy limpio y amplio, bastante seguro y tranquilo, la comida fue muy simple, pero el resto bastante bello! 🙌 Estaba fuera de servicio la alberca 😕

Nunca me dieron habitacion, no reconocieron mi reserva, me dijeron que necesitaban 2 dias de anticipacion para prepararce y perdi mi dinero

Muy buena

Bien

Excelente lugar tranquilo y muy bonito, comodo, una muy bonita hacienda con grandes áreas verdes, alberca y jacuzzi, todos los alimentos muy ricos 😋

Muy costoso para Lo q es, alimentos malos Y caros definitivamente hay mejores opciones, lo más rescatable el trato del personal .

Fue una estadía placentera sin embargo no pudimos utilizar la alberca ya que no estuvo en funcionamiento por tema pandemia, el servicio de todo el personal bastante cálido y amable, la habítacion algo vieja pero nada descuidada, todo muy limpio, la habitación muy fría pero la habitación tiene calefacción, la cama y las almohadas deliciosas. Lo único es que la cena de 3 tiempos tiene un costo excesivo para lo que es!!

Me parece excelente la atención al cliente por parte de los recepcionistas.

Aqui nos casamos y seguimos enamorados de este lugar, es sencillamente increible, tanto las instalaciones como la atencion del personal.