Traveler Reviews Hellaby Hall Hotel, BW Signature Collection
Number of reviews per page
20
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40
Top reviews
Ruth
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
It was ok
Lee
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
This is a hotel which is both modern and a little outdated. The room was clean and comfortable. I stayed in really hot weather and there is no air conditioning
Angela
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Nice hotel, good helpful staff, could do with a little freshen up in places, such as the pool area. Stayed for 2 nights with breakfast. The first morning, breakfast, e.g sausage and bacon a bit too over done. Second morning much better.
Susan
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Staff are amazing
Tanya
Friends and Family with Friends
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
The hotel needs some updating.
Our room was small, not well ventilated, very stuffy. The towel rail was on constant while ever the light was on in the room, and in an already stuffy room not ideal. It also smelt quite fusty when we first went in.
We paid through a 3rd party site but had we booked through their website with a discount code as wedding guests it would have been 3 times as much and was definitely only work what we paid which was less than £60 for a standard room breakfast not included.
Communal rooms for the wedding didn’t have adequate air conditioning either!
We would not book to stay here again and only stayed as we were at a wedding!
I had considered the spa here before based on website images but having seen it in person as a hotel I think I’d feel very dissatisfied
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Les
with Partner
4.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Didn’t have time for spa
Breakfast was expensive
My wife only had a coffee and was charged
Only 2 teabags and 2 coffee sachet in the room
Otherwise she would have had it there
Room was very dark and too far from restaurant and bar
My wife recently had a big operation so was awkward where we was put
In the morning I was told we had the wrong room
We had 56 but was supposed have 76
It was clean but tired
Don’t think we will stay again
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Mark
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Excellent Hotel and surrounding
Marynka
with Partner
4.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Thread bare carpets. Lighting unsynced and difficult to work out in the bedroom. Dirty toilet bowl. Spar. Changing rooms unkept with broken lockers.
Worst of all, an hour and a half wait for our meal in the restaurant, the food was just thrown on the plate with no attempt at presentation, especially considering the price. Our question as to where are meal was shrugged off. When we complained all that was said was would we like a free drink? Really?This hotel presents itself as a top class wedding venue. Personally I would be embarrassed to invite friends and family to.
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Ajanth
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Staff where very friendly, but it was a maze to get to the room, clearer signs need to be put up to direct people to their rooms. Due to warm weather it would have been ideal for the rooms to have A/C
FOLUKE
with Children
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Lovely breakfast
Chris
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Very welcoming staff. And friendly
Barry
with Partner
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Always stay at this hotel when visiting family .,consistently high standards and never fails to please when we visit.
Yvonne
Friends and Family Family
4.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Reception lady didn't even get out her chair to greet us
Their was a wedding at the venue and I feel as a regular guest we were ignored
I paid alot off money for the 6 off us to stay their and I won't recommend or stay here again
My son went to the bar and asked for a pint off larger only to be told their was no glasses ??
I asked for 2 bottles off cider and was given hot glasses out the dishwasher
We had nowhere to sit because all tables and chairs were taken up by wedding guests
We did eventually sit outside the spa but was asked to leave due to the fact it was closing so off to our rooms we went
The tall man in the spa was absolutely amazing friendly and kind
Never again and expensive for nothing
Slamming door hotel bang bang bang all night
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Terence
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Ok
Susan
with Partner
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Excellent hotel and leisure facilities couldn't fault the pool staff. On the main the hotell staff were great especially the restaurant and reception staff. There was a problem with the bar on the last night with the till down which took quite a while to sort with the hotel going to shut the bar (not helpful) Thankfully a young guy came up and took charge with an alternative way around payment. It wouldn't put me off booking again as things happen, just think it could of been dealt with a lot quicker.
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Ryan
4.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
very tired hotel, restaurant was depressing , nice breakfast though
michael
with Partner
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Room very old fashioned and had seen better days. Could do with refurbishing.
Olatunde
Business
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Clean and tidy room.
Paul
6.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Check-in and check-out
Carnetta
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Didnot have breakfast did not use spa. Staff very niceroom nice and clean
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia