My wife and I stayed at the Microtel Inn & Suites in Sault Ste. Marie for three nights, and I regret to say that our experience fell short of expectations. We were placed in a wheelchair-accessible room, despite not requesting one. The bathroom sink would not drain, the showerhead leaked and sprayed water across the floor and onto us, and the absence of a vanity made the room impractical for our needs. When I asked to be moved, the afternoon front desk attendant on duty bluntly informed me that the Inn was fully booked and said only that maintenance would resolve the issues. The maintenance worker later confirmed he could not fix them. I was then told we would only be able to move rooms on the final day of our stay. When we returned on the third day, the evening attendant was unaware of any such arrangement. Thankfully, she was able to move us, but by this point the lack of communication and delayed response had already caused significant inconvenience. I hope these issues will be addressed to prevent similar experiences for future guests.

Room was clean, friendly staff, well air conditioned, good breakfast, close to restaurants

Great room for a night

Good location. Quiet

Breakfast is not as good as some others. Pillows on bed are very small?

Air conditioner was not working well, we find the room was not cold enough.

Great stay! Good breakfast options with plenty of food. Nice staff

Everything with our room was great except a designated smoking area away from the building would be better. Someone was at the back corner beneath our room, 225, smoking and unfortunately due to a poor seal around our window, we could smell the smoke as it rose and came through the window to our room. Otherwise everything including breakfast was great.

Very good

Great location , lots near by, clean comfortable rooms and front desk staff absolutely amazing and helpful

Plenty of parking, complimentary breakfast was good, but the room was too small and cramped for my liking.

Friendly staff in all areas.

Great as always

Clean and well-maintained; friendly staff; good variety for free breakfast.

Building is very new. Room was large and comfortable. Breakfast buffet was excellent. Staff were friendly and helpful. Restaurants and shopping nearby. Would definitely recommend.

Would prefer a better quality of plastic utensils and napkins for eating. They have the cheapest product available. The ice machine needs repairs.

Stay was excellent, the hotel was clean and good. The complimentary breakfast was great and we enjoyed it.

Very clean and friendly staff

Great night sleep. Wonderfully maintained and friendly staff. Will be back.

Great space to stay!