Great place ans nice people

It was ok until my last night when someone who had very specific information about me like my phone number, full name and room number, Information only the hotel had at the time.They threatened me and my family as they tried to extort me out of money.

Nice room

The room and staff were good The noise from the highway was terrible The building even shake throughout the night when big truck's passed on the highway in front

I really enjoyed my stay at this hotel

Everything in the rooms was great but the Lobby and the restaurant attendants weren't not promt.

The hotel for what I needed was perfect . My whole reason was to visit La Basilica de Guadalupe and it was a short taxi drive away. The area is not great and the hotel is a little run down but I still thought it was perfect for me.

Food was terrible I call in for towels and they never send them then call the next day and they said that they changed the towels every two days the towels were super old leaks everywhere when using the shower at restaurant order coffee and it was cold when asked to take it back to get reheated the lady got upset at the end I still have her a tip

Staff was courteous, the room was clean and like pictured. Wish the towels were better, as they were too thin, some had holes or rips on them. And we were only provided body towels.

The lobby receptionist was very accommodating. He checked us in right away. The hotel is very closed to the bus terminal. It only took us about 10 minutes to get there…very convenient as we stayed only for a night before we took the bus to Guanajuato early in the morning. The room was clean but smelled moldy. Our room was facing a major street so it was very noisy as trucks were constantly passing by. Overall it is ok for very short stays; otherwise this might not be the hotel you might be looking for.

Durante mi estancia otros huespedes tenian fiesta y no dejaban dormir. Durante la madrugada se la pasaron teniendo relaciones haciendo ruido demasiado fuerte. A pesar de reportarlos nunca hicieron nada. Todo se escuchaba

It was clean, and the staff friendly.

Great hotel but your always like 25 minutes away from the touristy stuff.

Muy buen lugar. Mucho espacio en el cuarto y bano. Tiene todo lo que necesita. Ventilador en la pared, escritorio con silla y dos sillones. Me encantó el restaurante en el vestibulo. Comí el desayuno y fue rico. Hay un pequeño gimnasio también donde usé la caminadora. Le recomiendo el lugar. Un precio muy economico.

This is a misinformation on the location. The area is not safe and i only stay 1 days and they charged me for 4 and Expedia couldn't help me. Loss a lot of money on this trip because the information is the internet is falsi. Very disappointed.

secure place, worth the price

The hotel does not have air conditioning. It was hot and when we asked for at least a fan we were told to wait until one became available. The room next to us became vacant and it had a fan in it. We informed the front desk as the weather was hot that day and we were told to wait until house keeping took it downstairs. The fan was never taken to our room. We had to sleep with the windows open and it was hard to sleep as you can hear all the traffic from outside pass by very loudly. Overall it was not a good experience.

No A/C in my room

It a good place to stay when visiting the city.

Everything looked very clean. Showers need upgrading (rusting showerhead), door leaks quite a lot of water into the bathroom, but the bathroom has a bidet. No place for soap or a towel by the bidet, which is the norm.