The staff made check-in after hours very easy, and communication was always excellent and extremely helpful. The property itself is spotless, and the shared bathrooms are kept incredibly clean. The only downside was that the mattresses were quite hard, which made the stay for me a bit uncomfortable. The surrounding area can feel a little rough, with visible homelessness and drug use, which might make it seem less safe than it actually is. That said, we never had any issues or were approached during our stay.

The staff is not available 24hrs and the emergency

Great little room, definitely a good price. Just thought the neighborhood was a little dirty

The property was great! The staff and customer service needs to be developed. I was calling and calling 3 days prior to my stay and no one answered. I wanted to do late check in and in their email with the lodging information to me. They didn’t provide a valid email. Once I arrived. There was staff just sitting there while the phoe rang. I left multiple voicemails and till this day, I have yet to receive a call back. If you want to do late check in and skip having to go check in right after landing, I do not recommend this place.

The staff was fantastic and friendly and housekeeping was wonderful. Always came back from a day out to a beautiful clean room, and the whole building smells fresh. Subway access was really close 3 minute walk and central park less then 5 minutes. I definitely enjoyed my stay

Staff are rude, stubborn, unwelcoming, and unhelpful.

The shared bathroom wasn't a problem. Nice place.

So clean, so quiet and a great place for rest.

My room was on the 4th floor with no elevator and no flexibility to put me on a lower floor.

Great location

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Close to the subway and value for money.......but very noisy with creaking stairs and doors banging. The shared bathrooms are very clean and were always available when i needed to use them. I really appreciate the coffee pot in the room and fridge & microwave. Overall, a good stay but a little noisy for my personal comfort.

Perfect place for me solo in NY. Visiting my daughter at college nearby. Easy walk or public transportation. The shared bathroom was absolutely fine. Never had to wait. In fact never even saw anybody else even though all rooms sold out. Very, very clean too. Will stay again.

Sharing a bathroom was more annoying than I expected since I had to put on shoes and lock my door to walk down hallway just to pee in the middle of the night and unfortunately other guests left their hair in the shower drain before I used it every morning and the entire hotel including all bathrooms and sinks on all floors was out of order intermittently for over thirty minutes at a time on one day. But overall very clean and a good deal for the low price.

Great place to stay for the price, near by the Subway & a great breakfast spot, Claire's. Bring earplugs...there are stairs near all rooms & street noise.

It was an excellent place to stay if you want to be near Central Park.

Rat holes in the floor, which allow the rats to come out in the middle of the night. Gap in the door to the room also allows the rats to come into the room. (Be woken up in the middle of the night because the rats are trying to get into your room isn't fun.) Hot water isn't really hot and water pressure is bad. CONSTRUCTION on going first thing in the morning. When I left I hoped to talked to the "receptionist" about these issues, but no one was at the desk from 8-10 a.m.I called and left a message and (of course) NO ONE returned my call. EXPEDIA should remove this hotel as an option.

Quite and clean

A great affordable place to stay in NYC and near multiple subway stations.

This place is great. We are a family of four adults. We stayed in the family room. Plenty of space. Beds comfortable enough. There’s a fridge and microwave in the room. We were dreading the bathroom sharing but it worked out absolutely fine. Some of the showers could have been better though. One morning I struggled to get one of them to heat up. Reception staff are very nice and helpful. The area feels unsafe in places, but we survived! In fact we found a wonderful cafe called Claire’s just a 5min walk away - fantastic breakfasts. Also Central Park is so close! All in all I’d recommend this hotel.