Appreciated the accommodating staff and room upgrade. Only downside was ants in the bathtub which the cleaning staff took care of immediately.

We had an early morning international flight & arranged with the hotel via hotels.com for a”picnic breakfast”. The hotel confirmed in writing that they would have something prepared. It is for this reason that we didnt arrive with food when we checked in at 10pm the night before our departure. The attendant said that they had nothing for us, the kitchen was closed and was moderately apologetic and offered up no options despite having (2) kitchens open for dinner. The dinner we had was lackluster avd overpriced. Do not recommend staying here. The atmosphere and tone is sterile, it does not convey wellness/soa vibes at all.

Great place

Lovely hotel very close to historic downtown La Laguna.

Spacious room.

Wonderful staff on reception, lovely rooms, all staff we met were polite and helpful. Wonderful stay, would definitely come again.

Not worth the $300 a night price tag. Felt a little dated, like 80s 90s, had a kitchenette with no pots pan, silverware, etc., bed was comfortable, though, and nice linens and sheets and a very large junior suite. Beware: the north is cold and rainy, so if you're looking for sun stay to the south of Tenerife.

Very good

Toxic

Beautiful hotel. Excellent restaurant. Wonderful location!

A fantastic 10 night stay at the hotel, & lucky enough to receive a complimentary room upgrade too! Can’t fault the Nivaria Spa Hotel!

One night stay to be near Tenerife north airport. An historic hotel and location, full of old world charm which made a pleasant change from the many resort complex style hotels on the island.

Perfect location, quiet, staff extremely helpful .. would come back again !

Hotel is ideally located for the UNESCO listed heart of the town. Our superior room was worth the supplement; spacious and well-equipped with room-safe, large TV, a well-equipped kitchenette and good Wi-Fi. Public areas were smart and there's a comfortable courtyard to enjoy drinks and meals from the adjoining bar, restaurant and breakfast room. The downsides were: (1) lack of any information about the Spa; (2) lack of information about the Hotel and town in the rooms; (3) poor half-board- breakfast was fine, but dinner choices were limited to the cheapest and most basic options from the a la carte and our offer to pay a supplement for other food options was refused both nights. We were told that we had to waive our Half Board supplement and pay the entire cost if we wanted to upgrade food. First choice wine options unavailable and some staff grumpy.

I stayed here for one night at the end of a beautiful sunny vacation. I thought I will have a cultural experience in the heart on La Laguna just to end up in a dark and gloomy hotel with the worse mattress I ever slept on, paper thin walls and a room overcrowded with furniture.

Beautiful hotel, friendly staff & great location. I would definitely return!

Beautiful property, perfectly located!

Great location, great service, very nice hotel and room. Would stay again,

The staff were excellent. Breakfast was reasonably good though the quality of the food offered was patchy. Some mornings there was no hot food available while on other days hot food was offered on an individual basis. A kettle and tea making facilities would have been appreciated. The spa was closed so I cannot comment on what it offered. All in a very pleasant stay.

Very happy with the hotel, quality time.