Dear Cindy W., Thank you for choosing our hotel as your accommodation during your visit and for taking the time to share your experience through this review. We greatly appreciate any feedback you provide, as it helps us improve our service and guest comfort. We are pleased to learn that you enjoyed our hotel's strategic location, close to culinary centers, shophouses, malls, and the train station. However, we apologize for the inconvenience you experienced regarding the noise from the air conditioner and the sound from your bed, as well as the unclean condition of the tea and coffee serving area, which attracted ants. This is clearly not the standard of service we aspire to provide, and we have forwarded your feedback to the housekeeping and engineering teams for immediate action. Regarding sound insulation, we are also conducting an evaluation to improve guest room comfort. We hope to welcome you again in the future with even better service and a more enjoyable stay. Your feedback is very valuable to us and encourages us to continue improving. Sincerely, Handik Widodo, General Manager
