The room was great. Water pressure fantastic. Air conditioner worked fine, so did the ceiling fan. Everyone was so friendly and helpful. I would have liked to stay longer and spend Christmas there. But had to move around. The wifi was great and fast. I did not loose anytime with work. I loved it there and We hope to go back. And enjoy that fantastic pool some more.

At some point, this must have been a nice small hotel but it isn't anymore. The staff was nice enough but not helpful about the local area and indifferent to small requests. The restaurant is closed. The pool is shabby and the water feature is broken. The walls are thin so any noise, particularly the children next door and the maintenance team's table saw, was quite intrusive. The window in the room could not be locked, but, hey, they had screwed the screen in place instead. The room was gorgeous but the furniture is threadbare and due for renovation. The jetted soaking tub was the best part but not even that was enough to keep us in the room for our full reservation. We left early, forfeiting part of our stay, to find a place with more amenities and services.

This is not at all what was advertised. Upon checking in, we went to the first room, the bathroom had water all over the floor, toilet and bathtub which was disgusting with mold on the side. Got assigned to a new room, this one the bathroom was at least useable. But the shower/tub had lukewarm water at best, the ac unit sucks, there was no complimentary water we went to OXXO to get a couple of bottles. And oh yeah, the restaurant hall are supposed to have is closed for “remodeling”. Never again will I stay here, you should just be honest what condition the property is in instead of lying and trying to make the hotel more desirable

Their was what seemed to be a water pump on the next floor that made a noise all day. All day

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Moldy and dirty

Nice big room , friendly staff

Good service

There was no restaurant or bar as seen in the promo'n and very few of staff could speak any english

El cuarto estaba súper sucio, los muebles viejos , el baño con mucho moho Nada recomendable

Nice staff and service. The hotel needs some updates, the toilet tkes forever to flush and somethings in the room are outdated.

I always book hotels that have swimming pools restaurants and bars , This hotel had the restaurant and the bar close they told me that it was under repair but there’s no signs of anybody repairing it it was just closed

Building is not well maintained, mold on walls , dirty, not water in the morning, staff was not helpful ad friendly.

It was great and great location.

El único problema que nos tocaron otros inquilinos que hacían mucho ruido y tuve que llamar a recepción, porque era casi media noche y no podía dormir.

the air condition was too cold and I couldn't adjust the thermostat. and the hotel have a strong smell. and is not close to the centro. I like the decoration but need maintenance. thank you

No run water in the shower and the sink also too much noise. Also the tv disnt work

The staff was friendly, but did not speak English. The AC was only on or off - no temperature control. The bathroom and vanity 'felt' dirty and stained. Just didn't feel and look like a clean place. The worst was the abundance of hair on the bed sheets.

We requested a non smoking room and they allocated a smoking room. After complaining we were moved to another room, this time it has a really mouldy bathroom. We asked for a clean room again and were told that there weren’t any more available. It also claims to be near the centre. It is not. We complained to Expedia and they moved us to a better hotel immediately. After a few days Expedia advises that they would refund our money.

Las habitaciones necesitan más limpieza. Muy retirado del centro no hay lugares cerca para comer