Overall Ratings & Reviews Glen Capri Inn & Suites - Burbank Universal

Looking at this place and based on the reviews on here we thought it would be way better experience than when we arrived. The place is dirty, smelly and falling apart. The shower barely runs any water and has a stench so foul. There were also a variety of bugs crawling around. We asked for a room change due to this and they did apologize and do so. When arriving the desk receptionist was extremely rude and short. Breakfast was pitiful but I guess you get what you pay for right. Definitely won’t be returning.

My air conditioner wasn’t working That was the only problem I have Everything else was good

The rooms were clean and the staff was kind. Overall a good place to stay for the price.

Like the title say, Great Price, Great Location, Great Service!!! Alot of food within walking distance, Ralphs, Walgreens, and Trader Joe, less than a 5 Min Walking distance. Samir, works in the front office, very accommodating, very helpful, made the experience very smooth

It cool. Next to a restaurant.

Did not like that for the price there in Jo parking whatsoever as it is shared with the restraint next door. Also there is no breakfast! Bathroom was In horrible condition. Room walls were dirty

Television only had 1 channel available. The sheets were not in the best condition.

Not so much amenities and when I called over the phone for the operator (not to mentioned not so friendly for the receptionist over the phone).

Left my fan in the room and they didn’t even let me go back and check. Staff was a little odd.

It was really nice and I enjoyed the complimentary makeup remover it helped a lot since this was a last minute booking

This property is a catfish, it’s a motel that is unfinished. The area was good around it, but our room did not look like the pictures they advertised

There was blood on the sheets, water and room smelled bad. There were no accommodations (pillows and sheets for sofa bed) and towels. This is a motel, not a hotel. Definitely not kid friendly!

The TV remote control wasn’t working. They brought a new remote control and the never worked so that was very poor management.

Terrible hotel, they have a deposit fee that doesn’t get taken out until the day of your stay which isn’t even included in your total or taken out of your total plus you have to pay for parking

Staff was friendly, but room wasn’t clean. Some dirt smudges on the sheets and the bathroom had like a black smoke film on the floor and toilet, not sure what it was. Our feet were black after taking a shower and walking out of the bathroom.

Nice, spacious, clean and updated rooms, wonderful night service manager and front desk overall. My shower wasn't working, so the night manager made sure he got me a room that night with a working shower, and upgraded me. My new room was missing a towel rack and a toilet paper dispenser, and the desk chair was worn. But that's it. Neighborhood felt safe. Clean, well-kept place.

Parking was very tight! Room was nothing like the picture uploaded. Non-smoking room had major burn marks. Floors were somewhat sticky. Nothing like the ad in Travolcity.

Nice, historic location if you are a film/tv

Easy check in and very friendly staff

Loved a lot of things about this motel. Just two things that made it less than perfect; shower heads need changing, really poor water pressure and not very hot. And the tv service; tv wasn’t programmed initially, they did come and program it but remote wouldn’t allow for entering channels, only up and down, and no menu function. But it was very clean, renovated, super comfy bed, good parking, decent free breakfast, convenient etc. Would probably stay again.