Overall Ratings & Reviews MainStay Suites Hobbs

Te room we were in was not the room I had booked. I booked a suite with separate bedroom and living room. Whaat we ended up with was a one room everything room. The lady at the front desk was very rude and claimed I got the room I ad reserved. We did manage to see the room next door that was the suites type we reserved which was very disappointing. The property landscape and outside area was not maintained and cluttered with trash. We won't be staying at MainStay in the future. I had stayed in the adjoining Comfort Inn 3 weeks earlier and found it to be much better.

Nice and comfortable good size for my family of5

Nothing the worst customer service .

It was a very clean and nice place the only thing was our cable went out on both tvs in our suite and never came back on

ht

Terrible experience due to the room condition. The table was broken and had the leg propped up against it. The ceiling has some holes patched that had the plaster still dangling from it. The tile flooorng was coming apart everywhere. The lamp was broken and overall the quality of all the furniture and even the tv being mounted to the wall gives you a feeling of a ran down hotel. Much dirtier than the pictures eluded

Great night sleep.

Couldn't close the bedroom door, bed was in the way.

Awesome staff they were very helpful

Great staff working here extremely helpful and accommodating.

The GM and front desk people are amazing. Helped me out on a few extra days when I couldn’t find another room.

I gave this property a second chance because I like the layout of the room. I regret that. The first time it was ants and I had to purchase my own ant spray. I wasn’t offered anything for the inconvenience. This time I drove in late with my kids. They not only double charged my card, I had to walk all the way to front from the separate suites building 4 times because my key cards weren’t working. I’ve machines didn’t work and they refused to allow me a late check out because it “added stress on the staff”. I asked for a manager multiple times, they weren’t onsite, nor did they call me at my request.

Great hotel, great breakfast (not just pastry/donuts), indoor pool, no hot tub or spa. Great rooms, 2 hotels joined with big rooms, some rooms with full kitchens for extended stays. Excellent stay for price, friendly hotel staff, very clean and comfortable. Next to green meadows lake, beautiful views, fishing, romantic stroll, or picnic at the covered tables.

Nice hotel, nice kitchen unit, large nice bathroom, good breakfast, good friendly service, great value.

No lobby to check in. No signs to go to other hotel lobby. Room smells. Tv remote didn’t work. Tv cables hanging all over. No quarter machine in the laundry’s. The rudest woman at the checkin who was also on a personal call while checking me in acting as I was an inconvenience being there. Absolutely worst hotel experience I’ve ever had.

We were late due to a plane delays but you had a car for us. Agent’s were very nice and helpful but I was way too tired to appreciate them fully. They gave us a few laughs for the trip and the car was exactly as expected.

Services was Terrible, Manager was rude and unprofessional, and her husband turned off the lights in the pool area when there was children still in there. All because I asked if she worked at the hotel, after she came in yelling about there being 14 ppl in pool and the capacity was 13 never once did she advise us of who she was, nor did she introduced herself. I guess I was rude for asking who she was, so they took it out on the other guest.

It was nice and quiet, smelled a little like cigarettes, but I always carry spray with me . I didn’t get the room I booked . I got a smaller room , but we made it work

I booked king SUITE ( Separate Bed room) but they gave me regular room. Also they charge more money than the amount i booked online.!!

My wife and I always stay here and each time the front desk makes it very easy checking in. Our room is always neat and ready for us. Absolutely amazing service.