Overall Ratings & Reviews Riad Rafaele & Spa

Beautiful property and wonderful staff… the only downside is they do not serve alcohol- do I read on their Expedia page when I booked said that they did.

This riad is lovely, has mod cons and is situated in a lovely location, easy to get to all the souks and the taxi rank. However there are some areas for improvement bearing in mind that I have been to Marrakech twice before and stayed in local riads… on our arrival we were greeted warmly with refreshments but then were told that a staff member will be explaining the area on a map and this went on for quite some time which I felt was really unnecessary especially as we were not asked if we needed this information. We were quite tired, already had our days planned and booked museums and this was not needed. No other riad has subjected me to this and certainly not the way I would like to start the holiday. I had to ask twice to allow us to just get changed and start exploring the city. Their breakfasts were not substantial, especially as a vegetarian who does not eggs, they did not cater enough. I had asked for some yoghurt and they did not have any on any of the days. Again in contrast to other riads who have provided a far more substantial breakfast. They also had real problems with their card machine which I found quite stressful to be honest, and I wasn’t the only English person who experienced this. Again other riads I’ve stayed at did not have this problem. They are issues with their plumbing from scorching hot to very cold.

Quiet location but very close to restaurants and sights. Wonderfully friendly and happy staff. The riad was clean and luxurious. Highly recommended.

Such a beautiful riad! The comfort and hospitality is incredible! The staff, managers and owners went out of their way to make it a truly special stay! Loved the interior design and the fabulous roof top terrace!

Great riad, really friendly staff, very quiet, walking distance to sights, thanks for a great stay

Beautiful and well maintained property. It’s hidden but close to the Medina. Staff were the best, most courteous and accommodating. Redwrn is most helpful and friendly- the best host!

Fabulous stay and wonderful staff all round.

Great location. Spacious, comfortable room. The staff just couldn’t do enough for us and were very helpful in warning us about the tourist pitfalls in the city.

My mother and I had the most wonderful stay at Riad Rafaele! The location is absolutely perfect, a bit hidden from the rustle and bustle of the medina but simultaneously situated within a short walking distance to most of the main attractions and popular restaurants. The neighborhood was also perfect for stumbling upon all sorts of souk gems. But by far the best part of staying here was the warm welcome and daily accommodations provided by the staff and hotel owners. My mother and I have never felt safer and more well taken care of at another hotel and for that we are very grateful. Thank you Riad Rafaele for a setting the sweetest tone for a trip of a lifetime!

Even the French can’t find anything to criticise about Riad Rafaele! A little oasis of peace in the middle of the busy Medina. The staff is amazing and always goes the extra mile to accommodate. The bedrooms are large, clean and welcoming and the massages very needed after a long day walking in the Souk. Definitely recommend this property.

If you prefer inside Medina, this is nice place , staff friendly and very nice

Nice place, sketchy to get

We had the most amazing stay at Riad Rafaele. From the welcome we received on arrival to the morning we left it was perfect. It is an oasis of tranquillity. Great location for walking to the souks and major attractions. The riad itself has been restored by the owners and is beautifully decorated. We stayed in one of the suites which was very spacious and clean. Valerie, the owner, was charming and very welcoming and helpful. She really cares that her guests have everything they need and have the best experience. The staff are brilliant, helpful and friendly, amazing customer service. Houssaine was fantastic and arranged a tuk tuk to take us to a dinner booking and back which was a great experience. Breakfast on the rooftop terrace was lovely and fresh. We loved staying here and it genuinely felt like we were staying with good friends. We will definitely stay again when we return to Marrakech. Merci Valerie, Houssaine, Ridouan and Ibrahim.

Great stay. Unfortunately couldn't try the pool due to the weather. Excellent breakfast

We arrived from Agafay desert and the reception organised a cart pull servant to pick us up which was an experience. The Road was inside the medina and the reception was really welcoming. The room were really beautiful and the bed was so comfortable. We also had time to get a quick massage upstairs and a swim. Hussein the night receptionist was also very helpful and made sure our taxi pick up was reserved for our early morning transport to the airport. We had breakfast at 8am but we didn’t get the egg omelet I gues we had early breakfast (8am) they didn’t have the eggs delivered yet( we saw it coming up around 8:20 so was probably too late for us to consume any eggs). The chef and Hussein was really helpful and attentive The masseurs were also really iood and I felt refreshed. I also liked the mini shop for a wee doubt. Definitely come back for a longer stay

Such a beautiful, clean, amazing location! I did lots of research on where to stay and im so glad i chose this place. The entrance seems a bit hidden but once you get into the riad, you discover such a gorgeous location. Everyone was extremely helpful and even had the opportunity to meet the owner who was friendly and assisted us with an issue himself. The food here is so good! The chicken tagine was the best i had in Morocco! Definitely going back here when i return!

This was the most amazing and hospitable Riad! And it is absolutely stunning. The 2 gentleman working (sorry, I forgot their names) were so great and gave excellent advice for local restaurants and tips. This was the best stay in our whole 2 week vacation in Morocco.

Absolutely beautiful riad!! Our room was amazing and very spacious and the location is perfect. The staff was so sweet and accommodating and gave us great recommendations- and got us a reservation for the best meal we had in Marrakech! We also loved having breakfast on the beautiful rooftop. We loved staying here and will definitely recommend to friends!

We stayed here to celebrate my wife's birthday, where Thomas and Valerie were amazing throughout. There team were so helpful and looked after all 8 of us throughout our 3 night stay. I look forward to staying again.

Our stay in the Riad was very pleasant! Great location, everything at walking distance & still in a quiet area. Refreshing pool, calm hotel, super friendly staff. 😊 Would love to come back!