Hotel Hacienda Bacalar

Explore Hotel Hacienda Bacalar
7.8
Pleasant
From 320 reviews
Cleanliness

8.4

Room Comfort

7.4

Location

8.0

Service and Facilites

7.8

Traveler Reviews Hotel Hacienda Bacalar

Number of reviews per page
20
40
Top reviews
Tawfiq
icon-Leisure
Leisure
6.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Overall average
paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Nice place to arrive and set your bearing. Front desk open until 23:30. Nice breakfast, good coffee
Dolev
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

The place is nice and clean! There is very nice people in the hotel that would love to help you in everything you like 🙏
Pamela
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

Friendly staff. Big room. Good shower. Complimentary drinking water available.
Daniel
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 199 week(s) ago

Hotels.com verified review

Good deal but the beds were really hard and the pillow(not pillows) sucked. Gave me a control for my room t.v without batteries and it didn't even work. There was no water in the bathroom when we got there so I had to tell them to turn the pump on. Very rural it's good if you want to save money. I was going to get two nights here but my back was hurting in the morning. Nice pool
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Eddie
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Worth the price, few blocks away from the main square, nevertheless the town is super walkable
Margaret
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 217 week(s) ago

Expedia Group verified review

Nice quiet clean hotel with a lovely pool. Easy walk to the Lagoon and restaurants and you start your day with a cooked to order hot breakfast.
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 272 week(s) ago

Expedia Group verified review

No hot water. The shower was not good. But the housekeeper was excellent
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 318 week(s) ago

Expedia Group verified review

Good location , staff was always friendly and available.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Hotel only had about 30 rooms, so was nice not to be in a large hotel. All staff very nice. Rooms were large. Rooms could have used another end table or some kind of dresser if staying longer, as nowhere to really unpack your stuff.
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

No water pressure, staff was rude and dismissive, everything the hotel offers is very limited. Awful experience
Juice
icon-Leisure
Leisure
6.0
/10
Reviewed 329 week(s) ago

Expedia Group verified review

Great front desk attendance. Not properly cleaned before check in, hair in shower and floor. Needs a deep clean. Very loud, everything echoes from other rooms and hard to sleep. WiFi was very bad for long periods all over the property. It’s a budget place (but still not cheap) but there is no excuse for lack of basic cleanliness and being kept awake late because of loud people on and around the property.
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Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

Absolutely INCREDIBLE location. Everything else was just splendid. Great hotel for the price. I would recommend it highly.
Amber
10.0
/10
Reviewed 359 week(s) ago

Hotels.com verified review

Great, safe, clean hotel! Breakfast was eggs & beans or fruit with juice or coffee. AC worked great, hot water and WiFi not so much. The lobby area has WiFi. Close enough to walk everywhere. My only suggestion would be to have drinking water offered in the lobby to refill water bottles. I didn’t like having to buy bottled water from the store, I rather pay the hotel more and reduce the plastic consumption by refilling my reusable bottle.
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Olena
6.0
/10
Reviewed 362 week(s) ago

Hotels.com verified review

The check in experience was really bad. The receptionist was rude. Started talking to other customers on the middle of check in and when I pointed that out said that he is not willing to lose any business because of this check in ... Breakfast is very basic either eggs with beens or fruit, not both. The instant coffee was not good and weak 😔
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Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

Room could have been cleaner, but you get what you pay for
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 372 week(s) ago

Expedia Group verified review

Decent for the affordability and delicious complimentary breakfast. Conveniently close to the lagoon.
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 374 week(s) ago

Expedia Group verified review

Very bad hot water system, no hot water......... .................... ............................
Carla
10.0
/10
Reviewed 375 week(s) ago

Hotels.com verified review

Nice pool. E-Z check in. Very secure, 24hr gate watched. Breakfast included, fruit or eggs. Walkable to town.
kim
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 379 week(s) ago

Expedia Group verified review

We had a lovely stay. The premises was spotless. The staff was super accommodating and friendly. The wonderful breakfast and pool was a real bonus. I would highly recommend and hope to return myself.
Number of reviews per page
20
40