Overall Ratings & Reviews Alpenhotel Fleurs de Zermatt

We only booked this hotel for one night with the view of catching the glacier express in the morning but stayed for 3 nights as the town experienced bad weather with no power. The hotel went above and beyond to make guest feel welcome on the subsequent night. They didn’t charge any of the guests for the 2nd night stay as the there was no power at the hotel (not their fault as the whole town didn’t have town, infact the whole valley was without power for 2 days. On our 3rd night they only charged us token gesture of 50 franks per person which was really cheap. Absolutely amazing staff and policy of the hotel. Amazing spacious room with spa facilities at the hotel. I would highly recommend this hotel. The staff are definitely an asset to this hotel.

Breakfast was great and friendly stuff there at the desk there are not friendly at all very cold and give me a feeling I am not welcome. I ask if I can check out just 30 min later and there say no very disappointed it should be not a problem I pay all most 300 a night so it should be no problem to check out 30min later. I will never go back there again

Fantastic stay, we were upgraded to a. Junior suite with amazing views of the Matterhorn. Bed was very comfortable and room was great. The pool and spa facilities were a lovely way to spend the evening. Highly recommend

This property is a little gem! The rooms are way nicer than they appear in the photos, the breakfast is outstanding - perfect for the health and wellness we needed before an active day, and the front desk staff is Outstanding! We had two little situations - 1 where the bed wasn’t made up for the 3rd person in a room, and the front desk lady was working by herself, and all we asked for were the sheets and blankets, but she took it on herself to come up and get this bed ready and the 3rd set of robes and towels. She was awesome through the visit. The other front desk guys were also amazing! They helped when our rental equipment didn’t arrive - by calling them promptly when the store opened. One last thing - this place has an awesome pool and sauna area that is not substantially outlined in the booking. There is an outdoor/indoor warm tub, a cold plunge pool, a foot walking stone spa, a sauna, a steam room, awesome chairs and huge blankets to sit in, 3 different types of showers. The spa is awesome!

A very nice hotel in Zermatt, quite close to the train station but a little far from the main attractions of town , and near a supermarket. Excellent facilities. The reception staff aren't the friendliest or most attentive, but they are very polite.

This property is nice enough, with a small pool and spa. The beds and pillows are a

Loved our stay here! Spa area was fantastic!

Echoing other reviews, the staff is incredibly rude. Not once during our one week stay did someone say good morning or how is your stay. The hotel is located close to the train station in the more “industrial” part of town. The beds are hard and uncomfortable. The bathroom was new. The breakfast was as basic as it gets. There is no bellman. Facilities are very limited. For the price you pay there are far more appealing options.

It was all good, great spa. Just the breakfast choices could be better. Small quiet place. I would stay there again if I were to go back

The hotel was clean, staff was courteous and very responsive to our needs / questions, ski storage was good and included breakfast ample. Access to slopes was walkable, but a bit of a hike each morning with equipment and actually getting onto slopes to ski took a while (almost an hour) to closest slopes. Views of Matterhorn only from upper floors of property - we were on 1st floor and had no views from our family room reservation - which was effectively two rooms across the end of the hall from each other.

Enjoyed my stay here and would consider coming back again.

BEWARE!!!! Only stay here if you wish to encounter the rudest hotel staff in all the world!! The rudest staff of any property that we have ever stayed including in France!! We were welcomed by asking our guide if he had a parking permit! My wife was told to “be careful” with the wine in the room and told she could not have a glass for her wine. The man at the check in desk is very pretentious and condescending to every guest that we saw him interact t with. (We got to sit in the lobby for an hour waiting until exactly 1530 for our room to be ready) They refuse to be responsible for storing your luggage and won’t let you check in even one minute before 1530! Our refrigerator in the room wasn’t working and they tried to tell us it’s a “cooler” not a refrigerator but it’s winter in Switzerland and just took temperature. We had to put our beverages outside on our balcony to cool our drinks. Breakfast is powdered eggs floating in oil, oily bacon and sausage, make your on hard boiled eggs, pancakes and random meats and cheeses with more rude staff instructing you to put your cell phone away! Upon check out we were told “II need the keys and to pay the city tax” No thank you for staying with us, no we hope you enjoyed your stay…nothing!! Worst staff ever and we NEVER felt welcomed for our entire stay. Plenty of other places to stay in Zermatt….DO NOT STSY HERE!!!!!!!

Great place to stay for skiing. The spa was so delightful especially after a day on the slopes!

Hotel is very nice and has plenty of amenities. Pool, sauna and spa area are clean, well kept and relaxing. The rooms are fantastic- extra blankets, boot tray for snow boots, and heated bathroom floors. The hotel staff is attentive- when my husband fell ill, Dennis the night manager, went above and beyond to secure a local doctor, taxi transport and help us in our time of need.

Great location not far from train station and town … bus stop just around the corner to take you to glacier paradise … good breakfast with make your own boiled eggs and pancakes

We had a fantastic stay. The hotel was extremely clean and comfortable. Breakfast was well prepared every morning with plenty of options. The staff was helpful and friendly. The only thing we wished was included was a hot tub in the spa. Overall great experience and would definitely come back.

Customer service is definitely not at the top of this hotel's priority list, would not recommend

The rooms were comfy (though without individually controlled heating they can get a tad stuffy…. You can open the window by an interesting mechanism that I had to confirm with the staff), and the bathrooms were very nice and spacious for a European ski lodge. Free breakfast was great. One decisive feature that made me choose this hotel was its partially outdoor heated pool. Hot tub après ski is one of my big likes, and their pool, although not heated to jacuzzi temperatures, is still plenty warm for enjoying an outdoor soak in snowy weather. Big sauna and steam room also in the spa. The whole spa closes early, so you can’t really use it for after dinner relaxation, but can treat yourself to a nice après ski indulgence after a day on the slopes.

Great location, close to town, bus stops, and trains. The people working at the front desk were nice and friendly. Breakfast was included and we loved the variety. Best part was going to the spa after skiing. We loved the steam room and outdoor pool! We had the Matterhorn view, it was amazing.

Really really gorgeous place to stay and at such a good price. Perfect location to the train station. Staff very friendly, room was more than i expected so felt like a queen.