Emirates Grand Hotel

Explore Emirates Grand Hotel
7.5
Pleasant
From 22 reviews
Provided by travelers on
Cleanliness

6.6

Room Comfort

6.8

Meal

6.9

Location

8.6

Service and Facilites

6.6

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Traveler Reviews Emirates Grand Hotel

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Customer reviews
Z***l
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 13 week(s) ago
Very disappointing. I arrived quite early and simply inquired about the possibility of waiting on the waiting list or having to process the administrative process earlier so I could just pick up the key at check-in. However, the receptionist refused without any solution, even leaving us while we were still talking. Her attitude was very unprofessional and made guests feel unappreciated. When I entered the room, the condition was even worse. There were hairs on the bed, the cleanliness was poor, and there was even mold in some areas. This is not a standard for a decent hotel. At first, I thought the bad reviews circulating online might be exaggerated, but it turned out to be true.
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Z***l
icon-origin-TRAVELOKA
5.0
/10
Reviewed 13 week(s) ago
I was extremely disappointed with my stay at this hotel. From the moment I arrived, the receptionist was extremely unpleasant. While we were talking, the receptionist suddenly left without explanation, seemingly disinterested in serving guests. This attitude is extremely unprofessional and makes guests feel unappreciated. When check-in was complete and I entered my room, the condition of the room was truly disappointing. There was a lot of hair on the bed, the room was very clean, and there was even moss in some areas. This condition clearly shows a lack of maintenance and attention to cleanliness. Overall, my experience was very poor, both in terms of service and cleanliness. I do not recommend this hotel and hope the management will make major improvements soon.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
5.6
/10
Reviewed 18 week(s) ago
The room was not provided with towels, a doormat, or slippers. I stayed for 4 nights and the room was only cleaned once. The water flow was not smooth. When I showered, the water pooled. The bathroom floor was slippery. The elevator had long queues. The room and service at this hotel were not commensurate with the value I paid for.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.9
/10
Reviewed 23 week(s) ago
Good location but the cleaness not acceptable building is too old Service staff of AC asked personal questions when he is in my room very scared
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 28 week(s) ago
For those who visit DIFC area, this is the best and most reasonable hotel.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 28 week(s) ago
Location is the best if you are visiting DIFC area. The rest is so so. The room has not cleaned even though I stay 3 nights.
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Nguyen D. V. N. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 148 week(s) ago
I have a wonderful stay there for 10 days. Good hotel, staff and room services are good 👍. Best location, 100m from train stations only. Have kitchen and washing machine with dryers too.
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Novy K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 217 week(s) ago
Very recommended. Good location just in front of metro station financial center, I have good view to burj khalifa, and the price is so reasonable. Washing machine, microwave and stove is very useful for me who travel with kids. I will recommend this hotel to my friend and college who travel to dubai.
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Diah A.
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Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 342 week(s) ago
The staffs are very polite and helpful. The front desk staff gave us the free upgrade room which had very nice view and bigger room. The room was clean and had complete amenities include kitchen tool so we were able to make our light breakfast meal. And the most convinience was the apartment location which was near the metro station (only approx 30 meters from metro station).
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Dessy I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 385 week(s) ago
Strategic location, spacious and complete rooms. The old building, the toilet sink leaked until check-out was not yet fixed. Even though we stayed 10 nights there. But so far we enjoy how long we stay there, because everywhere is close.
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Rohani T.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 391 week(s) ago
check in need a long queue.. the room is noisy.. the leaking of the toilet.. everyday need to clean
2 people find it helpful
Nazatul A. N.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 411 week(s) ago
Water filter not function. The water so hot even we turn to the coolest.
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