I rarely leave negative reviews, but my stay at Bromley Court Hotel was disappointing from start to finish. We had upgraded to a Deluxe Garden Room, only to be told at check‑in that loud weekend functions would affect our room — and were then offered a move to a quieter suite for an extra £20 per night. Charging guests to avoid an inconvenience you already know about is unacceptable.
The noise that night was unbearable, with the noise drowning out the TV and furniture vibrating. After unanswered calls to reception, only the night manager, Alex, resolved the issue and moved us — something that should have happened at check-in.
Housekeeping also failed to service our room on one of the days despite the sign being displayed, and reception tried to blame us for having a “Do Not Disturb” sign, which we did not. On top of that, as an Expedia Platinum member, I should have received a complimentary bottle of wine, which was never acknowledged or provided.
Overall: poor service at check‑in, no accountability, ignored benefits, and basic standards not met. Only the night manager showed proper customer care.