Comfort Inn & Suites San Marcos near Outlet Mall

Explore Comfort Inn & Suites San Marcos near Outlet Mall
7.2
Pleasant
From 958 reviews
Cleanliness

7.0

Room Comfort

8.0

Service and Facilites

7.8

Traveler Reviews Comfort Inn & Suites San Marcos near Outlet Mall

Number of reviews per page
20
40
Top reviews
Elizabeth
icon-Business
Business
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

No Frills Hotel
Mercedes
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Loved my stay, clean and close to everything. I would rebook this stay.
Laura
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was hot and very stuffy, the AC did not work. The receptionist came to reset, but still didn’t work. The my husband work up with a bug in his bed. It was warm in the room. You could see that the carpet had not been vacuumed.
mica
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I had a very disappointing experience at this hotel. Upon arrival, the room was filthy—the carpets were stained and there was a terrible odor coming from the air conditioning unit. I requested a room change immediately, but unfortunately, the second room was no better. On the second night, I encountered a large cockroach, which was the final straw. I checked out early and moved to another hotel, but the staff refused to refund me for the remaining three nights of my reservation. I would not recommend staying here.
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Jennifer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to stay easy to get to the malls very friendly staff
Humberto
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good at the start but at the moment of using the sofa bed it had a mattress that wasn't comfortable at all and the person sleeping on it slept uncomfortable and it didn't have covers or pillows for it. And when I asked for them they barely had any pillows for it
MIKE
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Internet did not reach the room. Had to go to the lobby for connection. Both queen beds squeaked with any movement. Upstairs guests' footsteps sounded like clomping. Desk employee said she would contact them. No improvement AM and PM. We had to kill 4 small roaches in bathroom. AC unit very loud. Furniture needed repairs. We assume bad management and construction.
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Judith
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Close to TXST. Fridge wasn't clean and air conditioner leaked. But overall good for one night.
Josue
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

1st room we were given the carpet was wet like if there was a leak in the room. 2nd room we got had roaches in the bath tub, dead roaches behind the couch. Asked staff to clean it they said no we have to ask for room service before 11am only, we got room service they only took out the trash, dead roach was still there. Later that night my wife stepped on another roach alive crawling thru the room. Absolutely disgusting.
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Ashleigh
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was cery clean and the staff was very helpful and kind.
Amanda
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This place is disgusting!!! Floors not vacuumed, food smushed in elevator, tile in the room was completely sticky, A/C not on in the halls or room, smelled awful. Personal Shampoo and conditioner bottles were 1/2 full, used. Front desk help agreed to provide refund, and manager denied to Expedia. Called several times to clear up confusion, no response. No refund, lost my money, booked this because it was 7 stars. Awful experience!!!!!!
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Sharifa
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Absolutely terrible stay. Room was not cleaned at all. Dead cockroach found in window, microwave had old food left in it, a/c unit so loud we couldn't sleep. Checked out early and staff has been uncooperative regarding these issues. Would never stay here again.
Tracey
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Pretty run down place. We had nats coming out of the bathroom sink and as soon as I used the blow dryer it came off the wall. It won’t be in our locations a to stay the next time we are back in San Marcos.
Cheryl
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It seems the rooms aren’t being cleaned very well. Stained sheets and dirty lamp shade. Overall all it was okay.
kim
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The hotel has obviously had water damage. Smelled like mold. Felt damp. The ceiling in our room had been somewhat patched. Wallpaper was peeling. We left and found a room elsewhere. The mold smell was terrible.
Cedric
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The Property needs an upgrade.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Rooms had trash on the floor and the bathroom had many roaches.
Gustavo
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Was comfortable and quiet
Faviola
icon-Family
Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It was dirty, unsafe, noise
Patricia
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Comfortable, quiet, reasonably price! The rooms are a bit older & there is some peeling ceiling above the shower. However, I really liked the fact that, we felt safe & were not bothered by any noise or interruptions.
Number of reviews per page
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40