Dear Valued Guest, Thank you for taking the time to provide your valuable review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the condition of the towels, the excessively cold room temperature, and the disturbances from the housekeeping team despite the late check-out request being confirmed. We will follow up on this feedback with the relevant departments to improve our services in the future. We also apologize again if the service from the reception staff did not meet your expectations. We will use this as a basis for evaluation and development so that all staff can provide more friendly, professional, and informative service. Furthermore, we are very pleased to hear that the friendliness and courtesy of our security staff created a positive impression. We will pass on your appreciation to the relevant team. Thank you again for your feedback. We hope to welcome you back in the future for an even better stay. Sincerely, Wanda Arif, Hotel Manager
