Dear Ms Huong and Ms Hoa
Firstly, A25 Thanh Nhan Hotel is very sorry for the incidents at the hotel.
Room type Ms. Huong's standard room has an area of 14m2 excluding the bathroom.
With the problem of air conditioning in the room, immediately after receiving her response, the hotel checked and corrected immediately.
About the incident that made her wait, the A25 hotel dealt with the parts with professional errors.
Subjective incidents, the hotel side checked and corrected, and renovated the reception hall area to make sure no one else encountered the same problem as her.
Once again, A25 Thanh Nhan was very sorry for the incidents, and the hotel requested permission to give her a free Luxury room upgrade promotion when she continued to book on Traveloka at A25 Thanh Nhan.
Sincerely thank you!