Dear Mr./Ms. H*y, This is a message from Santika Banyuwangi Hotel: "With deepest respect, on behalf of all the staff and management of Santika Banyuwangi Hotel, I would like to thank you for choosing to stay at our hotel. We would also like to take this opportunity to apologize for any unpleasant experience you had during your stay. Your feedback is valuable to us in improving our products and services in the future. We sincerely hope that you will visit us again and enjoy our services even more in the future." Sincerely, General Manager