Amaris Hotel Hertasning Makassar

Explore Amaris Hotel Hertasning Makassar
8.4
Very Good
From 4,126 reviews
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Cleanliness

8.4

Room Comfort

8.4

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Amaris Hotel Hertasning Makassar
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Staff Friendliness (62)
Ambiance (55)
Distance to City Center (52)
Bedroom (50)
Accessibility (45)
Surroundings (40)
Taste (40)
Bathroom (38)
Hotel Area (38)
Room Space (37)
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Traveler Reviews Amaris Hotel Hertasning Makassar

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40
Customer reviews
Amalia S. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The female staff at the reception were very friendly, no matter what time of day they always greeted me with a smile. Everyone was nice, from the security to the cleaning staff, everyone was nice. But when I checked in, the older woman was the first one I met, which made a big impression. When I first walked in, I noticed everything was clean, although the bathroom mirror might need a new one because the edge (?) of the glass was a bit messy. Every morning the room was always cleaned and tidied up, and then the bathroom was also cleaned so there were no dried water marks on the glass. The towels were also clean and white. Bottled water was always replenished every day so you don't have to worry about buying drinking water when you stay here, and the trash cans were always emptied so there was no chance of garbage smell. There are also public trash cans per floor near the elevator, there is also a drinking water dispenser available on each floor. The AC was really cold. The best thing was that I liked the elevator, which requires minimal touch because when you tap your room card it will automatically go to your room floor. At most, to go to the 1st floor (dining room) and 2nd floor (meeting room and prayer room), you just have to press the buttons yourself. The bathrooms on the 2nd and 1st floors are always clean and fragrant. One thing I also like is that the sandals are changed every day (well, the sandals are the type that easily get hairy(?)). The emergency stairs are clean and spacious so if-for example-a disaster or something needs evacuation, the evacuation route seems safe. The hotel is near RM Padang (but the price of food at the hotel is very reasonable, the most expensive is 35 thousand and the most expensive drink is 25 thousand), near Alfa/Indomaret and near the hospital, 5 minutes(?) from Panakukang Mall.
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Accommodation's Reply
23 Aug 2026
Dear Ms. Amalia S.A., Sincerely, Amaris Hotel Hertasning. We thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback regarding our services. We apologize for any shortcomings that may have occurred during your stay at Amaris Hotel Hertasning, and we will take this into consideration for future evaluations. We hope to welcome you back to Amaris Hotel Hertasning again and thank you for choosing Amaris Hotel Hertasning as your home away from home. Sincerely, The Management Team, Amaris Hotel Hertasning
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I***n
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
The room was hot, and the AC remote was missing. I contacted staff, but no action was taken. I tried to move rooms, but was told to wait.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Amaris Hotel Hertasning Makassar is pleased to inform you of our valuable feedback regarding your stay. We sincerely apologize for any unpleasant experiences you may have had during your stay at Amaris Hotel Hertasning Makassar. We are committed to continuously improving our services and ensuring your future stays are even better. Our team will make immediate improvements, particularly in service and cleanliness. We hope you will give us the opportunity to earn your trust again and provide you with the best possible service in the future. Thank you again for your valuable feedback. Have a wonderful day. Sincerely, The Management Team, Amaris Hotel Hertasning
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A***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Friendly staff, easy check-in, and clean and comfortable rooms. Breakfast was also delicious. The hotel's service was quite satisfactory.
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Accommodation's Reply
20 Jul 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Amaris Hotel Hertasning extend our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Makassar again and thank you for choosing Amaris Hotel Hertasning as your home away from home. Sincerely, Irwal Syamsul Bahri, Hotel Manager
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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The staff was very nice and friendly, the room was clean and comfortable, just need to upgrade the pillowcases and blankets. Thank you for the service.
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Accommodation's Reply
04 Jul 2026
Dear Gentlemen/Ladies, It is our pleasure to inform you from Amaris Hotel Hertasning that we thank you for the opportunity to welcome and serve you during your stay. We are honored to receive your feedback regarding our service and apologize if anything was unsatisfactory. We sincerely hope to welcome you again in Makassar and thank you for choosing Amaris Hotel Hertasning as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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w***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
As usual, if you go to Makassar, you definitely stay here 😍 Affordable price, strategic location, spacious parking area, very friendly and helpful staff, varied and delicious food. But unfortunately, this is the first time I got a room where the water tap when I turned on the hot water also got hot, so I was scared of getting electrocuted, okay, and the elevator shook a bit, it was a bit scary, hopefully there will be improvements. Thank you Traveloka🫰🏼
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Amaris Hotel Hertasning Makassar would like to express our sincere gratitude for your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving our services and ensuring your next stay will be even more enjoyable. We will immediately begin improving our cleanliness standards. If you have any further questions or concerns regarding any inconvenience during your stay, please contact us at 04********080. We look forward to welcoming you back again. Thank you once again for your valuable feedback. Have a wonderful day. Sincerely, Hotel Manager, Irwal Shamsul B.
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Rita A.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 11 week(s) ago
The sheets were not clean, there were stains and much of the furniture was old-fashioned or unsuitable.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Amaris Hotel Hertasning Makassar thanks you for staying with us and for taking the time to provide us with valuable feedback. We apologize for any inconvenience you may have experienced during your stay at Amaris Hotel Hertasning Makassar. We are committed to improving our services and will do our best to ensure your satisfaction on your next stay. We will prioritize strengthening our cleanliness management and take immediate action to resolve any issues. If you require further information regarding the problems you encountered during your stay, please contact us at 04********080. We look forward to earning your trust in the future and having the opportunity to serve you better. Thank you again for your valuable feedback. Have a wonderful day. Sincerely, Hotel Manager, Irwal Shamsul B.
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w***n
icon-Leisure
Leisure
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9.4
/10
Reviewed 12 week(s) ago
I always stay here when I go to Makassar. The parking lot is spacious and the hotel is in a very strategic location. The food is varied and delicious, and the staff is very friendly and always helpful. Please improve the room cleanliness. I caught a large cockroach at 2 am, but unfortunately I didn't record it because I was panicking.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Amaris Hotel Hertasning Makassar would like to express our sincere gratitude for your valuable feedback regarding your stay. We sincerely apologize for any inconvenience you may have experienced during your stay. We are committed to improving our services and providing you with an even more pleasant stay. In particular, we will immediately address the cleanliness-related issue. If you have any further questions, please contact us at 08*******431. We are happy to provide you with more information. We look forward to welcoming you back and giving you the opportunity to experience our excellent service again. Thank you again for your valuable feedback. Have a wonderful day. Sincerely, Hotel Manager, Irwal Shamsul B.
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d***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel is okay, pretty good for a staycation. Please improve the service, hehe.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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A***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Friendly staff and good hotel facilities
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Accommodation's Reply
11 May 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Strategic location in the middle of the city, lots of food and places to hang out too
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Accommodation's Reply
06 May 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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r***t
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Good, close access to everywhere
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The staff was responsive, and despite being a 2-star hotel and perhaps not as up-to-date as other hotels, the comfort was excellent. The breakfast menu was excellent. You won't be disappointed with this hotel.
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Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Amaris Hotel Hertasning Makassar extends its warmest greetings. We sincerely thank you for giving us the opportunity to welcome and serve you throughout your stay. We are honored to receive positive feedback regarding our services. We most hope to welcome you back to Amaris Hotel Hertasning again and thank you for choosing Amaris Hotel Hertasning as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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b***o
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
Recommended... Friendly and comfortable
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff are friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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Boedi J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The Wi-Fi connection in the room wasn't working well. It should be improved so the connection is as good as in the restaurant.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Amaris Hotel Hertasning Makazar would like to express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive your feedback regarding our services and apologize for any shortcomings. We sincerely hope to welcome you again at Amaris Hotel Hertasning and thank you for choosing Amaris Hotel Hertasning as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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Akram D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The cleaning staff is too noisy when cleaning the room.
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Accommodation's Reply
16 Apr 2026
Dear Guests, We extend our warmest greetings from all the staff at Hotel Amarishtasnin. Thank you very much for choosing to stay with us. We deeply appreciate your patronage and sincerely apologize for any inconvenience you may have experienced. We look forward to welcoming you back again. Thank you once again for choosing our hotel for a comfortable stay. Sincerely, Hotel Manager Ilbar Shamsul B
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last 3.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Satisfactory, good, friendly service
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Accommodation's Reply
16 Apr 2026
Dear Guests, We extend our warmest greetings to you from the entire staff of Hotel Amarishtasning Makassar. Thank you for choosing our hotel and for allowing us to provide you with the best possible service. We are deeply honored by your kind words. We sincerely look forward to welcoming you back to Hotel Amarishtasning. Thank you again for choosing our hotel for a comfortable stay. Sincerely, Hotel Manager Irbal Shamsul B.
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J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff are friendly, the service is fast and clean, highly recommended because places to find food are also close to the hotel.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, It is with pleasure that we, Amaris Hertasning Makazar Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are deeply honored to receive your positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Makazar Hotel again and thank you for choosing Amaris Hertasning Makazar Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The hotel is clean and located in the city center, close to malls and culinary spots.
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Accommodation's Reply
31 Mar 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Amaris Hertasning Hotel would like to express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Hotel again and thank you for choosing Amaris Hertasning Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The staff is friendly, cleanliness is also okay.
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Accommodation's Reply
31 Mar 2026
Dear Gentlemen/Ladies, It is with pleasure that we at Amaris Hertasning Hotel would like to express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Amaris Hertasning Hotel again and thank you for choosing Amaris Hertasning Hotel as your home away from home. Sincerely, Irwal Syamsul B., Hotel Manager
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Number of reviews per page
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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