Verified Traveler

Leisure

9.4

/10

Reviewed 3 hour(s) ago

We love this place. Will be back again

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Verified Traveler

Business

10.0

/10

Reviewed 6 day(s) ago

Nice, comfortable, and clean place. Located in the city center

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A***a

Staycation

8.5

/10

Reviewed 2 week(s) ago

The towels only arrived an hour after I entered the room. A fruit fly suddenly entered the room. I don't know where it came from🤷🏻‍♀️

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NK

Nungky K.

8.5

/10

Reviewed 2 week(s) ago

The hotel is quite comfortable because it is in the middle of the city area, right in front of Tunjungan Plaza so it's easy to go anywhere.

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Verified Traveler

Leisure

8.5

/10

Reviewed 3 week(s) ago

The staff is friendly and responsive. The rooms are clean and the toilets are spotless. Good job, guys!

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I***I

Transit

10.0

/10

Reviewed 3 week(s) ago

Location in front of Tunjungan Mall 1, economical price, facilities according to price, clean.

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A***a

10.0

/10

Reviewed 3 week(s) ago

Staff are friendly and responsive, enjoyed staying here.

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1 people find it helpful

Ika L. M. E.

Leisure

9.4

/10

Reviewed 4 week(s) ago

The staff was very friendly. Location was really convinient cause near from TP and located in city center. Room was clean and smell good. Bathroom was clean. Bath linen smell good. AC was perfect operated. Price of the hotel was affordable with good location. RECOMMENDED HOTEL!!!

+2

2 people find it helpful

N***i

Staycation

10.0

/10

Reviewed 5 week(s) ago

Despite being a 3-star hotel, the service is excellent. It's close to Tunjungan Plaza Mall.

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Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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YF

Yulia F.

10.0

/10

Reviewed 5 week(s) ago

In the middle of the city center, it's very comfortable.

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Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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T***a

10.0

/10

Reviewed 6 week(s) ago

The staff is very friendly, the service is good, and the hotel is clean and attractive. Absolutely the best.

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Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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J***s

Transit

8.1

/10

Reviewed 6 week(s) ago

It is located near city center and the facilities are quite good.

1 people find it helpful

Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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Dewi M.

Leisure

9.4

/10

Reviewed 6 week(s) ago

The staff are very friendly and close to the mall, downtown area of Surabaya

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1 people find it helpful

Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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Hasnawati A.

Leisure

10.0

/10

Reviewed 6 week(s) ago

The hotel staff is friendly, the hotel is clean and tidy and the location is very close to the mall...

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4 people find it helpful

Accommodation's Reply

07 Nov 2025

Hi Hasnawati, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We hope to see you again soon.

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V***y

9.1

/10

Reviewed 6 week(s) ago

Friendly staff, close to Tunjungan Plaza Surabaya

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Accommodation's Reply

07 Nov 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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M***d

Business

9.4

/10

Reviewed 8 week(s) ago

The hotel is right in the city center, right in front of Tunjungan Plaza mall, close to restaurants and cafes, the service is friendly, water dispensers are provided outside the rooms, the rooms are not too big but comfortable and clean.

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1 people find it helpful

Accommodation's Reply

25 Oct 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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MR

Miftakhur R.

Business

10.0

/10

Reviewed 8 week(s) ago

Have stayed here several times, good service, recommended if you go to Surabaya and the location is also strategic in front of Tunjungan Plaza Pass

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1 people find it helpful

Accommodation's Reply

25 Oct 2025

Hello, Thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have given us such a positive review of our hotel. We will share your comments and suggestions with our management and colleagues. We look forward to welcoming you back.

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Verified Traveler

Business

9.4

/10

Reviewed 10 week(s) ago

Friendly staf, great location, near by the Tunjungan Plaza Mall, so many interesting place around and the better thing is near by 24 hour restaurant such as McD and Richesse

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Accommodation's Reply

11 Oct 2025

Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and fellow staff. We hope to see you again. Warmest regards from Cleo Tunjungan Management.

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Lenny A.

Leisure

10.0

/10

Reviewed 11 week(s) ago

Very suitable and easy. Highly recommended place to stay

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Accommodation's Reply

11 Oct 2025

Hello Lenny A, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with Management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.

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H***h

9.4

/10

Reviewed 11 week(s) ago

The staff is friendly and it's close to everything. It's just a short walk to restaurants and places to eat. Next time I visit SBY, I'll definitely stay at Cleo.

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1 people find it helpful

Accommodation's Reply

11 Oct 2025

Hello, thank you for choosing Cleo Hotel Tunjungan for your stay in Surabaya. We are honored that you have provided us with the best review of our property. We will share your suggestions and reviews with management and other staff members. We hope to see you again. Warm regards from Cleo Tunjungan Management.

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Cleo Hotel Tunjungan

Overall Ratings & Reviews Cleo Hotel Tunjungan

8.4

8.2

8.0

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Traveler Reviews Cleo Hotel Tunjungan

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