Overall Ratings & Reviews Hyatt Place Bloomington/Normal

We completed the online check-in and requested an early check-in, and we received an email confirming that the room was available. However, when we arrived around 12:30 PM, we were told that an extra fee was required. Then, the front desk staff asked if we were with the wedding party. When we said we were not, her manager told her that early check-in was not allowed for anyone outside the wedding group. I understand that early check-in is not guaranteed, but my suggestion is to avoid telling guests that it is available when it is not, as this can be misleading. That said, we were glad to be able to store our bags at the front desk until check-in time at 3 PM.

Very nice hotel for a very reasonable price.

Very good location and amenities.

Great location and the staff was very friendly!

Rooms are large and clean and beds are super comfortable

Great location. Easy to park and free! Would stay here again.

Hyatt Place is my first choice of places to stay when I’m away from home. On Sunday May 4th around 2AM in the morning my 20 year old son went down to the lobby to sit and was told by the staff on duty, that he was not allowed to be in the lobby. We reached out to the manager ant 8AM, and she stated she would address the issue. We told her that we would follow up with her outcome on the discipline action plan. We’ve called and left messages several times for the manager to no avail. We are of African descent. Thank you for your time.

We stayed while moving our daughter out of her dorm room at ISU. So conveniently located. GREAT breakfast, clean rooms, super friendly staff. Will stay here again.

Our stay was beyond perfect.

No a fan of parking facility being across the street but overall a good hotel.

Great place, close to the university!

No bottled water available, when I asked the front office staff, they didn't show any interest on providing any assistance about getting a basic and simple need, one bottled water.

Nice hotel, great location. Front desk staff was not always there. Would have been nice to have room service food.

Nice clean property with great staff!

Bed comfy and linens were soft. Pillows nice. Sofa needed an update but I didn’t use it or need it. Room clean and staff very professional and customer service oriented.

I’ve stayed here multiple times over the years and it’s always a lovely stay. The room and staff did not disappoint however the breakfast buffet was underwhelming this time unfortunately with potatoes and French toast sticks being the only option with no protein being provided. I’ll still stay here again and hope this was a one off experience.

Nice hotel, staff friendly. No carts to take up luggage. Parking is not connected to hotel, across the street, half block down. Hard to deal with luggage

Would definitely stay again

Everything

Very clean, quiet, and comfortable