Dear Mr. Richard, Sincerely, Neo Cirebon Hotel. Thank you for choosing Neo Cirebon Hotel and for taking the time to share your feedback. We greatly appreciate your comments, as they allow us to review our policies and guest experience from a different perspective. Regarding drinking water, we understand your concerns about the alignment of our sustainability practices. We have now installed water dispensers to reduce the use of single-use plastic bottles, while still offering bottled water for guests who prefer convenience. We understand that the availability of bottled water may raise questions about the alignment of our sustainability policies. Your feedback is crucial to our assessment to ensure that the options we offer align with our environmental commitments and are better communicated to guests. Regarding the use of TVs with set-top boxes, we understand that this system may be unfamiliar to all guests. We have taken your feedback into consideration to ensure that information on how to use the in-room amenities is easier to understand. We look forward to welcoming you back to Neo Cirebon Hotel and hope to provide you with an even better experience on your next stay. Thank you, and we wish you continued good health. Sincerely, Veni Fabriani, Hotel Manager
