A true 5 Star Hotel. The view speaks for itself. We stayed in a corner room facing the Matterhorn. The staff was incredibly attentive from the moment a porter met us at the Zermatt station until they loaded our luggage onto our departing train. Since they are slower in the summer, the service felt concierge level at every turn. We took advantage of the spa and outdoor pool. Just be aware that the saunas are nude zone and co-ed. The Italian restaurant was excellent and the breakfast plentiful. Be sure to try the unaffiliated restaurant Alphitta just past the hotel toward the hiking trails.

What a wonderful hotel. We have had the good fortune to stay at some amazing places, but this one was at or near the top. Spectacular views and scenery, a friendly and professional staff, excellent food and an amazing spa. Highly recommend.

Amazing hotel in every aspect.

One of my favorite stays ever taken. We had a couple of untimely requests and they were met within minutes. And oh the views are mind boggling. Definitely coming back in the winter. Thanks to all the Riffelalp staff. See you again soon.

It is a very beautiful and unique place to stay in Zermatt. The view of Matterhorn from room window is magnificent!

Spa, Room and the dining options.

We stayed here for 3 nights for our Honeymoon, what a stunning location. The hotel is amazing and service impeccable, all of the staff were incredibly curious but very friendly. We will have to visit again.

Excellent place and services!

This property is exceptional. The staff is the kindest and most helpful, always looking out for your needs. The food and service is phenomenal. Many extras in the property make a fun stay as well as ….THE MATTERHORN! What more can you say?

This resort is one of the prettiest, most luxurious places we’ve ever stayed in the world. The service was outstanding. Breakfast was the best breakfast in Europe with the kindest and most personable staff. We wished we could have stayed longer and would love to come back with our whole family one day.

Perfect Location and Excellent Service and Accomodationd

Excellent service and atmosphere

Patricia at the front was wonderful and helped make our experience absolutely perfect. We greatly appreciated her and all the other wonderful folks that work at your resort.

Very clean and very friendly staff.

The staff is amazing, and this is the best resort I have ever stayed at. The spa is fantastic!

The best ski in ski out hotel In Europe

The amenities are top notched. Staffs are very professional and super friendly.

One of the most amazing resorts in Switzerland.

Hotel, restaurants and location are great - be wary though that it cost CHF150+ just to get to the front door once you have added up the parking in the previous town, taxis and trains - this is not communicated in advance by the hotel at the time of booking unfortunately.

The resort could not have been in a more beautiful setting staring at the Matterhorn. Conveniently located to walk or train to hiking locations. Staff was incredible