Dear Valued Guest, Thank you very much for sharing your experience at Swiss-Belresidence Kalibata. We are pleased to hear that your meeting with us went well. We apologize for any inconvenience caused by the cleanliness of the rooms, limited food options, unfriendly staff, and the cigarette smoke that created an unfriendly family atmosphere. We have forwarded this valuable feedback to the management team for immediate evaluation and improvement, particularly in areas such as cleanliness standards, staff training to be more friendly, and enforcement of the smoke-free policy. We sincerely hope to have the opportunity to serve you with a more comfortable and pleasant stay on your next visit. Sincerely, Roni Martadinata - General Manager