First the front desk closes at 11. I arrived just after midnight, so you use a phone in the lobby to call a call center who gets ahold of an onsite member. That took about 10 min. When the lady arrived check in was quick. I was passing through on my way to Tennessee and one of the selling points was a full size fridge as I had a lot of food I wanted to keep cold.
Once I got to my room I walked around and the room was clean enough but could definitely use a refresh. I open the fridge and freezer and both were full of mold and I don’t think the compressor was working as it wasn’t cold at all. I went to turn the air conditioner on, and it was only blowing ambient air and not cold. I went to call down to the front desk. The phone in the room didn’t work so I walked back down and had a call the call center again to have someone switch me to a new room. Male employee told me to go back to my room and he would go check on a few available rooms and make sure . After a while, I get reassigned to another room and everything was ok, it was about 1 o’clock in the morning at this point. This room had white powder on the carpet in the corners and dust on the desk. The sheets were clean and the bed was comfortable so I just went to bed Woke up a few hours later went on my way. The hotel has new management and they’re trying to improve the place. Hopefully this is true because this place needs a lot of work.