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The door to the balcony was broke and difficult to open and close. There were ants in the kitchen so we could not use the kitchen. The maintenace man came at 11pm knocking to spray for ants. I spent hours searching for the perfect place for our family vacation and booked months in advance and now my kids will probably remember it as "the place with the ants". When I spoke with the manager she would not move us rooms due to no rooms available and would not reimburse me.

The room was nice, but once I arrived they were demanding me to pay again after everything was paid on full before I arrived, having to talk to the manager then finally common up with a lame excuse that it's the new computer. Next as you get ready to go to your room you are stopped and harassed to go on a tour to purchase a time share. There is plunty of parking but they charge you 25 dollars a day to park on thier property. This place is all about the money.

We had just gotten off our flight in San Diego to be informed by email that they had overbooked the property we were staying at and they were canceling our reservation. I spent over four hours on the phone with people playing the blame game trying to get a new reservation at a different property that would be comparable and close to the party we were traveling with but everywhere was booked. We finally had no choice but to be downgraded for something we had paid in full for two months earlier. Over booking and canceling someone’s reservation the day of arrival is extremely unprofessional and Very poor business practices in my opinion. Not to mention, that this was a pretty awful and unsettling experience for our family. Makes me very Leary to trust and book with Expedia in the future

Nice place far drive from Amenities

Room had roaches so they moved us but then the next room had bedbugs. Manager refunded my money.

This was a nice property and the staff is friendly; however, the parking garage is really compact and tough to maneuver if you don't have a small car. Parking is also $25/night which I wish I would have known prior to booking. We got a complimentary gift bag upon checking-in which I thought was nice, but they also tried talking us into going to timeshare meetings which I wanted no part of. Outside of that, the property seemed to be well maintained and relatively quiet which was nice.

Didnt honor our reservation. When we arrived said the were overbooked and had canceled our prepaid reservation. Front desk front desk did nothing to help.

My family felt at home immediately. The kitchen and amenities was perfect for y family.

WiFi should be free television stream

The room was clean and spacious.The paid WIFI is horrible. It's best to get a WIFI puck from the front desk. The problem was it was all checked out by other guess. We had to rely on our phone data for internet to complete our work. I would call the front desk everyday and they would tell me it was not available. after several days, I decided to walk to the front desk and magically they had plenty. They only clean the room once a week, you'll have to call and schedule the cleaning. Another thing I really dislike is right after you check in and get your room keys, they want to go speak with a representative pretending to provide you a gift but it's just a Time Share rep that's trying to get you to sign up. I've staye there several times now and this time I told the lady I'm not interested in Time share and proceed to walk to my car. She followed me all the way to my car just to get my information. Be prepare to be directed to the Time Share rep after checking in.

Kitchen was very nice. No wifi. They said they were working on it but according to other reviews its always this way. No excuse day and age. They try to get you into a time share meeting.

I can't say enough about this place. Everything is brand new. Super clean, Eco-friendly rooms and the staff was superb. The two-bedroom two bathroom suites are large and come stocked with everything to make it your home away from home. Great location for a family-filled getaway. We will definitely come here again.

what a great reasonable place with a great location to down town, balboa park, san diego zoo etc.

Best hotel i’ve ever stayed at! Everyone is so friendly , and they accommodate to your request 10/10 will book again!

Did not know this was a time share property. Was not impressed with the full court press timeshare sales ambush. Booked this on Expedia thinking it was just a hotel room booking. Shame on you Expedia.

The hotel itself has lots of potential. Spacious, comfortable bed. There was hair in the tub, lots of dust and walking barefoot or with socks showed the floor had not been mopped very well. The balcony is huge and I had plenty of space and also a nice kitchen area to sit and visit with my family. The refrigerator was full size. There was free washer and dryers on my floor. My room had a sponge, paper products, dish soap, dishwasher powder, laundry detergent and a basket for use. Parking was 25 a night with no free WiFi. The car garage was well maintained with lots of parking. Hall carpet was in need of cleaning. I saw the same bandaid stuck to the floor for the duration of the trip. When I first checked in the front desk allowed me to go to my room a little early but, then I was bombarded by a very pushy team of ladies trying to sell a timeshare. I had just driven 9 hours and needed to use the restroom. This was ignored as I tried to walk backwards to leave to my car. Overall, we had a very nice trip. Hotel is a 3 star. The road to the area is a little run down. Closest restaurant is Benihana. I left the cleaning crew 20 bucks tip because it is a large two bedroom to clean up. I ran the dishwasher and turned down the used bedding. I told the front desk I was leavi by and verified there was nothing else expected of me before departing.

This place is awesome. Two bedroom villa with a full working kitchen. Free ice, Free Laundry. Right next to the mall. Lots of other stores and restaurants near by. And a 10-15 minute drive from anything you'd want to do in San Diego. Would stay here again. Strongly recommend

Pros: 1 bdrm apartment. Full size kitchen (fridge, sink, dishwasher, oven and range). Separate living room and bedroom. Balcony overlooking the pool. Though nothing was around within walking distance (except for Benihana), the property is close to several places in the San Diego area of you’re driving/Ubering. Cons: Paid parking. A separate counter near the entrance/exit of the lobby - they said that they were part of the check in team but they’re liars. They’re trying to get you to sign up for extras/time shares AND ARE NOT A PART OF THE CHECK IN PROCESS. Small pool and small hot tub (but they work!). Was surprised at how spacious the room was; a legit 1 bedroom apartment (without washer/dryer in the unit). They charged for parking but there was plenty of off street parking available. Location of the property was on a dead end road (one way in and one way out). Definitely will stay here again when I’m down in San Diego. Great bang for your buck!

You have to pay for internet everyday. The more devices the more you pay. You have to pay for parking or you can park on the street where there is none. If you are not a timeshare holder and just visiting the front desk will bother you to try and sell things. Oh! And the internet you pay for doesn’t work on the TVS it always disconnects. Please don’t have a problem with it because you will have to call a It Number and troubleshoot your own internet. Terrible stay.