I booked this hotel specifically as part of my husbands Christmas gift as he is an avid Liverpool FC fan. Unfortunately wi was not informed prior to my stay that the Shankley hotel had changed hands and all the memorabilia removed by Christopher Shankley in early January 2026. My husband and i were both bitterly disappointed and feel that we should of been informed of tgis prior to our stay. The shankley hotels appeal and unique selling point is the fact that it is a shrine to Bill shankley but there was no memorabilia to look at and enjoy. We wasn't even informed of this at the reception upon arrival. I also found the reception staff member very rude and blunt in his approach to our check in. He didnt advise where the var or restaurant was, the opening tines, what time breakfast and dinner is served etc. When we got into our room it was freezing cold there was no instruction on how to operate the heating system in the room and i had to knock on the door of the neighbouring guest to ask them. The blue tooth speaker system in the room which is operated from a pad on the wall was broken and where buttons should of been there was just a big hole there. The bathroom was in a poor state cracked and broken tiles grime and dirt present in the tile grouting and the wooden panelling around the bath was rotten from getting wet and was also not fitted correctly with big gaps and so many cigarette burns all over it itThe burns fromm rabilia had been removed from the premises by

The staff were top class and the Room was grand 👍

Everything

the rooms are very spacious, comfy beds and on the whole good. Room did feel like it needs a bit of TLC.

Staff lovely room spotless had a lovely 2 night stay beds was so comfy room was huge stayed in a room to sleep 6 even tho there was only 2 of us i like my space 😀 didn't eat this time round but was lovely last time

The room was dated needed some TLC

Massive room free upgrade

The staff were awsome especially Krisz on reception and Aidan who works nights on reception. Only issues was that the room 107 was very tired floor was damaged bath plug didnt work flush on toilet was faulty and there was a big crack in the sink also nowhere to hand towels in bathroom on the upside the beds were extremely comfortable and room was clean the cleaner was very helpful thankyou

Room was disappointing. It needed updating.

Great room anf fantastic staff - unfortuanetly the wal

Great staff

Good stay! Xmas shopping with girls. Room was great with a double and two single beds.

Really good stay. Check in was easy. I did forget my driving licence so had to email a copy of my passport to reception. I was expecting to potentially leave the bags at reception however as it was ready we got the room a little earlier. The room was a good size and clean. We will definitely go back.

The hotel staff are fantastic and it’s a great location. The reason for my low score is that we hardly had any sleep on both nights we stayed. We were in room 113 on the first floor which is right on a main road and it has a constant flow of traffic and you can hear everything as if you were right outside on the pavement. We did tolerate this as It is an old building and it is what it is but it really was tough going. After the first night I asked for earplugs but they didn’t have any and the receptionist said there were no other rooms to move us too (I didn’t ask for a room swap but I was glad that this was considered). On checking out after the second night we were absolutely shattered. When asked if we enjoyed our stay I again pointed out politely the noise and because of this we wouldn’t come back or be able to recommend the hotel. The receptionist just accepted this and said ‘okay’. Her response told me that this must be a regular complaint.

Loved the hotel and loved the 8 sleeper room we had a great stay

The room was great, clean and sociable, staff are alway so helpful, been here a few times now and it never disappoints

Didn't have breakfast

Had a lovely weekend stay at the shankly, staff were amazing especially the breakfast staff, couldn’t do enough for you, comfortable rooms, definitely will book here again..

Very friendly staff couldn’t do enough for you Thank You In some areas it needs a bit of cleaning otherwise fine ,near everything will go back

Clean room, Christina who served breakfast was ace, so friendly and lovely.