Overall Ratings & Reviews Lochway Hotel

Staff are extremely helpful and friendly

Description of Hotel said bar and restaurant, The Bar only served non-alcoholic drinks from a fridge and the restaurant was the takeaway pizza business. I booked breakfast for a didicated time but in the morning. the person in charge did not know about it, or truth be told, hadn't looked for the booking form, so it would be another 1/2 an hour before it was ready. Beiing in the area for business, I could not delay. Rooms were okay but wifi would connect to a phone but not to a laptop, so I ended up running off my personal hotspot. In all honesty, probably better in in the local prison as at least there are communal areas there.

Nothing special or unique

The mattress was shot, had it's life and needs to be replaced. Otherwise clean property, and good breakfast and free parking.

I stayed at Hotel Lochway on May 31, 2025, and it was one of the worst hotel experiences I’ve ever had. The hotel has two separate buildings. While some of my family stayed in the main building, my husband and I were placed on the ground floor of the adjacent building. Around 2:30 AM, I was woken up by voices and noises coming from our window — and to my shock, a man was actively trying to climb in after opening it. We attempted to call the police but couldn’t get through, so we contacted the front desk. They told us the man was “just another guest” trying to get into the building. This response was completely unacceptable. We spent the rest of the night awake, frightened, and feeling unsafe and exposed. If that wasn’t enough, the room was filthy — dirty sheets, stained towels, and absolutely no hygiene products, not even toilet paper. It was clear the room had not been properly cleaned or prepared for guests. We only stayed here because there were no vacancies within a 100-mile radius that night. But if I could offer one piece of advice: do not stay here under any circumstance. I would have gladly driven another hour rather than spend a night in such a distressing and unsanitary place.

Lack of manpower

Shower issues and ni clean property

New owners still finding their feet, only real complaint was the kitchen exhaust fan which ran until 11pm, bathroom nicely renovated.

It was awful! Choose another. It did not look like picture at all

Staff were absolutely superb, particularly the amazing young lady

Main building rooms ok out building appalling condition and smell of damp! Charged extra for late check in! No reception staff! Generally all round a hotel i would never use again!

Thank you for all your help And early breakfast

room is quite noisy with poor sound insulation, breakfast is only offer cold food, if you would like hot food and need to pay extra, and charge extra for late check in.

Property needs a little TLC the staff and the food were excellent would quite happily 😊 stay here again, thank you to all staff.

Helpful staff. Dated hotel though adequate for the price paid.

The hotel could do with being refurbished but it is a 3 star hotel and for the price is acceptable, rooms could do with being cleaned a bit better but cant fault the staff and we actually enjoyed our stay will definitely return for another stay

The room was clean, comfortable bed, very nice bathroom. The staff were efficient and helpful. Good choice of vegan options on the menu. I would stay there again.

The hotel didn’t cleaned the carpet, so much dirt on the floor and even the cupboards also not cleaned. They provided only shampoo, no shower Gel or body wash.

We stayed at this hotel for 3 nights, and I have to say the breakfast was incredibly disappointing. Each morning, we were served the exact same plate, and I mean the same plate—untouched food from the first day was still there on the second, and by the third day, I had to tell them to throw it out because it was likely stale. It was clear there was no effort put into the breakfast at all. The staff were unhelpful and clueless about anything related to the meals. If you’re expecting a decent breakfast, avoid this hotel. You’re better off staying somewhere without breakfast and eating out instead. Room was below average as the shower wasn’t working, it was fixed the second night. There was no soap or shower gel in the bathroom, after asking 2/3 times they put a liquid hand soap on the third day. Would not recommend staying here. Not worth it.