Very thin staff team… budget

Requested a quiet room prior to arrival, not given. Ended up overlooking main road. Bed stuck against wall so only one way in or out. Carpets filthy, staff ok Noisy guests in adjacent rooms

Just stayed on a room only basis so cannot comment on breakfast. Hotel has an Indian restaurant but there are also a number of restaurants on the same street so you do not need to go into the city centre. 5-10 minutes walk to nearest metro station at West Jesmond. This is a long stay car park close to the station at £5 for 24 hours which was great as hotel has limited car parking and all streets around are resident permits only 7:30-9:30 am and 5-10 pm. It’s a friendly hotel and great location for exploring the city or surrounding area. Metro will take you directly to the coast if you don’t want to drive.

Hotel is 3 star but in good condition. Very friendly reception staff. Great location for what I was looking for……Jesmond Dene Parkrun and Great North 10k! Both within walking distance. Good bus service and short walk to metro station. Hotel has limited car parking and be aware of parking restrictions all around. Residents permits apply between 7:30-9:30 am and 5-10 pm. So if you don’t find a space you are struggling! But there is a very reasonable car park beside West Jesmond Metro at a cost of under £5 for 24 hours.

This an Indian restaurant. If you want a beer you have to sit amongst the diners. Indian food is not for me. I didn't have breakfast for all the above reasons. The room I had was above the kitchen very noisy at end of service. Would I stay again? No thanks.

Room 29 is a small double. Clean room but bathroom was dirty with mould. Shower curtain from a Psycho movie. Definitely the worst Best Western Hotel ever. Carpet on stairs and hall lights filthy and covered in dust. The positives are friendly staff and Jesmond is a nice area. Best Western you need to invest in your hotel. Premier Inn and Travelodge in Newcastle are showing you how in can be done.

Nice hotel, good location, lost a star due to creaking floorboards and noisy hand dryer in the restaurant toilets obviously just below our room!

Great stay. Lovely hotel rooms. Comfy bed and great local amenities. Cooked breakfast price was a big much I thought.

Ok , you get what pay for. Appeared very tired and in need of a little TLC. The immediate area looked great for a night out

Lovely quiet hotel. Nice big rooms. Will stay again 😀👍

Room was clean and cosy. The staff are so friendly and accommodating. Great location to Jesmond and Newcastle.

Breakfast was not to expectations, only one tiny croissant. Room was clean except a web hanging right over the bed from the ceiling. Parking was okay.

Staff lovely. Room standard. Nice and quiet. Would stay again

Good price nice location

Comfortable beds, clean environment, fantastc Indian restaurant next door and helpful staff. Good value too.

Yes it was for hospital stay staff helped ordering taxis for us and staff very friendly as he was alone part of the time

Friendly Staff at Reception and Breakfast. Single room was very comfortable. Good bed and shower.

The room was clean and tidy, warm throughout the night which was comfortable. The one thing that was annoying was there was an inch gap under the door which the hall light shone in under the door the whole night.

Hotel was connected to a lovely indian streetfood restaurant.

Room 19 cold, radiator off bed hard as were pillows Room 12 very smelly from kitchen and incredible noisy from kitchen too Neither of us slept for any length of time Fire alarm went off and stayed on for sometime (no fire!) my son is having heart surgery today so this was not ideal!