The hotel was very clean the staff were very helpful and friendly the food was very nice we ate in the bar area it was very relaxed. If I had one negative it was thst the bed was a little hard it could have done with a mattress topper.

Plenty of parking and easy to find, just off the motorway. Got a good rate for the night and bed v comfortable. Room of reasonable quality although ensuite could do with some refurbishment. Power shower 10/10. My main criticism is that it is a tad noisy, both from the road outside and from creaky floorboards in hallways. Pleasant bar area. Cannot comment in food as did not dine. Perfectly gone for a one night stay.

Very dog friendly. Staff excellent.

Staff were pleasant and helpful, breakfast was better than expected and the bar area is quite nice. Comfortable enough bed but the bathroom was very dated & the shower-head would not stay in place. A septic tank issue during heavy rain caused a slight smell, but only in the conference area. Overall, its adequate for a 1 night stop-over.

Where to start. Hotel is dated and needs deep cleaning to start. I doubt Marco has ever set foot in the restaurant, only half of the menu available and what i ordered, half of that had been microwaved from frozen. Staff were good but disappeared for long spells. Had the cheek to add a charge for a tip for themselves ,because after our meal there was no one to speak to, therefore charged to the room. In general the staff were helpful but id say the owners need to take a hard look at what they offer and Marco Pierre Whits needs to pay a visit and see what they are serving up. Will not be going again and will not be recommending this establishment to anyone. Book the Devere up the road for £20 extra and have a lovely stay with better rooms and food.

Friendly and attentive staff. Nice room. Lovely restaurant and able to sit in bar area with our dog. Very convenient as close to the motorway. Only negative point is the lack of anywhere to walk the dog.

Very friendly staff. Excellent breakfast, well equipped and clean room.

Better than expected for a 3 star hotel. Friendly helpful staff, a good breakfast with plenty of choice and an excellent meal in the bar. The outside seating area was very pleasant and there was plenty of parking. If I was to nitpick the coffee in the bar was disappointing. Overall an enjoyable experience.

Room was very tired and dirty

The upstairs room in the gable was so cute, really enjoyed our stay

The hotel is definitely in need of a refurbishment. The rooms are extremely dated and feel very old, however our room at least felt clean.The restaurant areas are not bad, but reception and hallways also need an update. The lack of air conditioning made the room feel very warm and stale.

Food was very poor, undercooked calamari and the Ribeye steak was the worse quality I’ve ever had, considering the Marco prices , was very disappointing, Room has no aircon and very hot with no air as windows have chain locks on them , so you can only open them a couple of inches , don’t stay here on a warm day

The place is old, need a major make over

All good, thank you.

Great

Even though we stayed at the hotel for one night, the bed was very small for two people. We only just fit. The room had no air conditioning whatsoever and the windows would only open so far. It was very dirty and very hot as well. We dined at the hotel as well and the food was subpar for the money that you pay for it. The Staff were rude, and the hotel was dirty as a whole as well. It was very easy to find and get to. The area around the hotel was lovely. We had a lovely weekend as whole but the hotel needs some serious TLC and the food either needs to be cheaper for what you pay or the standard needs to get better. My partner had their Ragu and it was bland and tasteless and I had their burger and I genuinely thought that went to McDonalds to get it! This hotel needs to be looked at ASAP by Best Western!

Ideally located to transport routes, service from staff was excellent, just looking a bit tired. However, was perfect for what I needed and would stay here again.

Shortage of staff. Outrageous charge for breakfast and uncomfortable bed

The hotel was clean and tidy the rooms were very nice.The food in the marco Pierre restaurant was really nice the staff were very helpful with lovely food ar a reasonable price.The food at breakfast is good quality and very tasty.If your looking for a hotel in the area this would be a great choice.I would definitely stay there again.

No complaints from me. The hotel is good value and the breakfast was really nice. Can't comment on the evening menu as we ate elsewhere.