Public areas good Rooms good Corridors and a few other areas in need of updating Breakfast good Staff cheery and helpful No complaints

The hotel is well placed for people wanting to explore the area. The staff were all very helpful, polite and friendly, nothing was too much trouble, even though they were always busy. The room was clean and well equipped although we did have to ask for some extra pillows but as I said it was not too much trouble. We didn't have breakfast so I can't comment on that but the bar staff were lovely and helpful. I will say that the hotel could do with a bit of TLC, but it was clean and had everything we needed. I will say though get rid of the shower curtains and replace them with a screen that is my only criticism.

Great property with a bar and restaurant on site.

Lovely location, wonderful room, fantastic staff. Can't wait to come back.

We had a lovely stay at the Caledonian Hotel in Fort William. The room was comfortable, the staff were friendly and helpful, and the location was great for exploring the area. We also had breakfast, which was very nice and a great way to start the day. Overall, we enjoyed our stay and would be happy to return in the future.

Clean room. Easy drive to Ft William or Glencoe. Parking good. Decor slightly dated. Restaurant so-so but breakfast good & good value.

The hotel was clean and easy to find and park. It is outdated and outlets and blow dryer didn’t work. The restaurant is nice to have at the hotel but the food was not very good.

The room was clean and clearly recently renovated. Breakfast was good.

Staff lovely no problems. We had a dripping noise in our room which reception staff came and fixed abit, but we still had a slight noise from the issue. No other room was available. But big problem was some staying may not realise is that the anyone outside can see straight into the rooms. There is nothing on the windows, need to pull the curtains. Most people would assume they are unseen from outside. We only stayed one night. Food was good & place had nice vibe due to friendly staff.

My room was fine, the properties OK

The room had no view and the back side facing rooms were not worth the cost

Rooms need to be modernised. Food and Staff were outstanding

Unacceptable room conditions and it took a medical condition for them to move us. Reserved based on photos of renovated rooms, but our family was placed in 3 VERY outdated and run down rooms. Asked to be moved and they said they couldn’t accommodate us and there was no manager on site. Our room had a very strong smell from previously spilled perfume and they acknowledged housekeeping reported the problem to them before our arrival only after several complaints and simply offered a fan to help “air out” the room. After several hours, I started having an allergic reaction and said we had to sleep in the car due to the strong odor. Only then did the front desk moved us to a renovated room.

The staff at this hotel as really helpful and friendly. Our room was clean and comfortable and the breakfast was very good. Although an older hotel, it seems to be well maintained.

This was the most expensive of our three hotels in Scotland, and the worst. Our bedrooms were tiny, with only a single bed. Despite extensive views over the loch, we were put at the back, with just a view of the car park. The back doors at both ends of the building on our floor had been left open, providing little security from intruders or midges. It seems to be a place that processes large groups, and they did that with efficiency, but we didn't feel any kind of personal welcome. So, ok if you want a place to lay your head then be on your way, it's ok. The rooms were clean and I really appreciated the walk-in shower, but if you want to linger and feel genuine hospitality, this may not be the best choice.

The rooms are very dated. The beds are uncomfortable. The breakfast was good. The staff are very helpful

Clean, Friendly, and helpful.

Clean, friendly, helpful.

This place was perfect. We got in super late to our check in (basically in the middle of the night) and the staff was very understanding, even being so kind as to offer to refill our water bottles as we checked in. When we got to the room, it was clean, and quiet. The bathroom was perfect after a long day of travel, clean and with great water pressure in the shower and sink. In the morning, breakfast service was outstanding and the staff were again kind and helpful. Great place to stay, incredibly kind people, and definitely worth your money to stay here.

We were greeted by a smiling receptionist who couldn’t have been more helpful. The room was lovely and all the staff we encountered were friendly and helpful. Breakfast was good we were served in the lounge area because we had the dog and that was very pleasant . All in all an enjoyable stay.