Overall Ratings & Reviews Ocean Inn

This was the property from hell; when me and my children arrived the front of the building was demolished and unrecognizable, the hotel staff had no clue that the hotel is booked as Ocean Inn so we had to wait for them to figure out what hotel we were supposed to be at in which they called it Captains Quarters, staff then called security to escort us to the hotel entrance who said they didnt know anything about that or how to assist. Once they figured that out the balcony door wouldn’t lock. It was clearly off track bc in my attempt to lock it I could pick it up and move it. Maintenance was called to fix the door at 12:30a and we waited 35-50 minutes on resolve. The next morning I went to shower and it didn’t work. I called front desk multiples times with no answer. I ended up hitting my highs and lows in the sink and the pipes were leaking. I checked out early and ended up missing out on what we drove 4 hours for which was the beach because we couldn’t shower after bc that was a horrible mess.

I booked the Ocean Inn and could never even find it. After looking for a number to get ahold of, it was a completely different place so no wonder I couldn’t find it. The only explanation he gave me on why it’s a different name is that it’s a better deal. I asked for a cancellation because we never even made it and they denied it. The place where we were looking for it looked very sketchy and unsafe

Good

I booked through Expedia for this property “oceans Inn“, the current property is condemned, appearing, no sign to even let you know what the property is, the neighboring hotel the captains quarters was fabulous at accommodating us. Apparently oceans Inn is going to be part of the captains quarters but it’s not yet reconstructed but yet it was booked online. The staff at Captains quarters Were unbelievably helpful professional, and went out of their way to accommodate us and find us available rooms. Extremely disappointed in Expedia.

Waited 4 hours before getting a room that was reserved and paid for in advance, i arrived at 12 noon, checkin was 3pm didnt get a room til 7p. And before that they couldnt find my reservation for awhile smh, so unorganized hotel name is different from what was booked ocean inn turned out being captains quarters, so weird, really bad experience

This is really Captains Quarters Resorts and it Should not be called a resort. Hotel rooms are damp inside if you get an oceanview room. Balcony windows are poorly insulated. If you don't keep the a/c on freezer mode the condensation drips from the ceiling. Elevators are super small with no a/c & not clean. Lobby entrance has steps inside that you have to go through to get to elevators, super inconvenient with luggage. Bathroom is super small, toilet 1ft away from the door. Rooms are somewhat outdated, definitely not worth the price. However, it is a step away from the beach. Patio & pools are nice. Staff was pleasant.

Would have been nice to have housekeeping throughout our stay. Or at least know there was NONE at all while we were staying. Also woulda been nice to know we had to pay extra for parking and exactly where to park when there was over-flow of hotel parking deck. Lastly I requested ground floor w/ myself and a friend sans kids which I made front desk aware of my much needed kid free weekend yet where do they stick me? Smack dab in the middle of the kiddie pool right off & in front of our balcony. So instead of waking up to the ocean sounds every morning it was kid's screaming and construction going on at 8 a.m. Wouldn't stay here again due to experience.

This is not ocean inn as pictures. It’s captains quarters. Old. Rooms somewhat updated but bathrooms very old. AC in room worked well at least

Ocean I’ll doesn’t exist fyi it’s captains quarters

It was a property with a great location

Paying to park at a hotel is not my idea of a good time.

I didn’t like the parking. Ran out of parking and had to park in overflow. Didn’t know I had to pay for parking. Elevators were tiny. Everywhere was so humid. Staff never answered the phone. They were nice though. Good location, hotel just needs remodeling.

The room we had overlooked the pools and beach and it was a great stay!

The staff was absolutely incredible. Location was fantastic with it's 20 second walk to the beach! Food was great at level 6 arcade! The only thing I would say they could improve on is updating the building in some areas for example the elevator could be refurnished. Overall we couldn't have asked for a better 1st vacation spot with a family of 5!

The ocean inn does not exist it’s part of a children’s resort ! We walked for miles and no one new the hotel ! Expedia needs to update there stuff

Lazy river inside was coated in mold and not usable. All inside pools, etc had mold on the sides. Bathroom was dirty. Everything looks run down, dirty, and needs painting and repairing. Elevator has a weak spot on the floor-scary.

Did not have any hot water during my stay. Could not take a shower and management never attempted to resolve this matter

The parking as well as staff and security. Easy access to the beach and plenty of amenities to use.

Excellent services

Parking on same level as room. Ocean View Rooms. Hot tub.