Overall Ratings & Reviews Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Good location if you need to be on the West side of Edmonton. Clean.

They were very polite and made the experience great

Value hotel with breakfast and good amenities included. Wifi was spotty. The pool and hot tub were packed every day with people so we did not get to enjoy. Nice fitness room that was not as busy. Underground parking was a nice feature with above ground parking mostly full. Friendly staff. Convenient for shopping and restaurants in close proximity and close to WEM.

Excellent hotel except the parking

I have no complaints about this place! Super clean and comfortable and staff works so hard! It was a great place for our family to stay while checking out the mall.

Clean and quiet

Customer service was excellent and the location meets our needs

The room was clean and secure. Everything good. When I checked in they wanted to charge me about $100 more than what I was quoted on Expedia. I’m the end it was reduced to $40 more than I was quoted.

The shower had very little pressure.

It was as expected

Extremely clean, very friendly and helpful staff. The breakfast is amazing too!

Just like every holiday in, it’s got great rooms, super comfy beds and all the amenities you’d need for a great over night stay. Just be aware if there are any kids sports tournaments in the area. It was very loud till late and first thing in the am.

Amazing

Great service from staff.

.

Nice place

I think HK didn’t see that one of towel on towel rack, has a smudge of make up…

Nice hotel with great underground parking, nice breakfast options and breakfast seating area. Two elevators and wide hallways. Good swimming pool and hot tub. Nice workout room for your routine.

Customer service was great cozy comfortable and really appreciated the breakfast area in the morning.

Staffs were polite specially front/desk staff who attended us during and after checking in and out. Keep it up!